Customer Service Representative
Job in
Omaha, Douglas County, Nebraska, 68102, USA
Listed on 2026-03-06
Listing for:
Ferguson
Full Time
position Listed on 2026-03-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
One Touch Resolutions:
Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.;
Phone Calls:
Answering customer calls and assisting with any scenario presented.;
Emails:
Answering customer emails within 24hrs and assisting with any scenario presented.;
Warranty Orders:
Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.;
Return Merchandise Authorization: RMAs should be created for orders between 1-90 days old when a customer needs to return an item for various reasons.
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