Concierge Travel Advisor, Entertainment

Concierge Travel Advisor, Entertainment

Category:
Travel Consultants / Advisors

Position Type:
Full Time

Remote:
Yes

Provide travel services for a leading entertainment client, including arranging domestic and international air, ground transportation, hotel, and any other travel services as requested. You will utilize your exceptional communication skills and teamwork to deliver best in class service and achieve high customer satisfaction, as well as develop strong collaborative relationships with clients and vendors. The love of music a plus.

10-7pm CST (8-5 PT) 24/7

Minimum requirement to work one weekend per month for event coverage.

• Responsible for supporting a high-volume, fast paced music client supporting Artist Travel
• Create and change bookings for Artists Travel and employee travel in the music industry.
• Knowledge and attention to detail in setting up direct bill with hotels, cars, and car services specific to the unique needs and last‑minute demands of the Entertainment/Media Clients.
• Communicate with customer in verbal and written form to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Arrange all travel related services. Including, but not limited to, bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client.
• Understanding of international travel, including fares and pricing, available resources, and travel documentation requirements. 35‑49% of air bookings should be international.
• Be consultative with customer, adhering to organization's Tiered Travel Policy guidelines common with Entertainment/Media clients.
• Compute cost of travel related services using the GDS (Global Distribution System) or other booking tools and resources.
• Assist customers with various needs, such as travel changes and special requests, including any necessary problem solving.
• Quality Control each reservation before queuing to the relevant ticketing/quality control queue.
• Ability to quickly assess information, anticipate issues and outcomes, and make effective decisions including ability to draw clear conclusions. Escalate to leadership for guidance when necessary.
• Review incoming correspondence and materials as needed; prioritize, summarize, and respond in a timely manner.
• Maintain all reservations in a completed state regardless of if authorization to ticket received at time of call.
• Monitor assigned queues and tasks throughout the workday to ensure reservations and tasks are accurate and complete. Responsible for ensuring that all tasks within their team are completed or re‑assigned by end of shift.
• Work independently and with leadership team when necessary to make effective decisions, including resolving customer service issues.
• Create and update passenger profiles to properly service each traveler.
• Collect payment from customer for travel services according to Client's Travel Policy and CTM Policy and Procedures.
• Read daily briefings and industry announcements to keep abreast of industry developments.
• Participate in training opportunities to maintain and expand travel knowledge and customer service skills.
• Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled (i.e. CTM Advisor, Online Booking Tool, Quality, Banx, etc.)
• Maintain productivity goals as set by leadership.
• Ensure strong intra departmental communication, display positive team spirit, and ensure exemplary customer service.
• Develop supportive relationships with clients and demonstrate superior customer service.
• Must maintain good attendance record.
• Other duties as assigned.

This job does not have direct reports but may perform supervisory responsibilities in mentoring new or less experienced Travel Advisors.

• Embrace CTM's core values of Connect, Evolve and Deliver.
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal…