Customer Service Specialist

Job Description

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate, pushing each other to transform not just Pacific Life, but the entire industry for the better.

Pacific Life is more than a job – it's a career with purpose, supported by the balance and resources needed to make a positive impact on the future, including your own.

Pacific Life has a fantastic opportunity for career development with excellent promotional opportunities. We are seeking talented Customer Service Specialists to join our teams in the Consumer Markets Division in either Newport Beach, CA or Omaha, NE. A FINRA SIE and series 6 or 7 license is required for this role; if you are currently unlicensed, Pacific Life will support your training and study time needed to pass these exams within 6 weeks of hire.

• All unlicensed candidates will be required to be in office 5 days a week during the initial 6-week study period. Once you have passed the SIE and Series 6 exam, this role is hybrid, and you will be required to be in office one day a week.
• All licensed candidates will work on a hybrid schedule; you will be required to be in office one day a week.

Apply now to be considered for our upcoming start class in March 2026!

As part of our Customer Service team, you'll handle incoming inquiries and provide problem resolution related to transactions and technical questions for our policyholders. Whether you're experienced in the financial industry or a recent college graduate, we have an amazing training program that will meet you where you are.

• You thrive on phone conversations, handling 50 to 60 incoming calls daily with ease. Outstanding customer service is your top priority.
• You excel at problem-solving and are determined to overcome any obstacles that come your way.
• You are enthusiastic about assisting both colleagues and customers, always aiming for the highest quality in your work.
• You perform well in a fast‑paced environment and adapt quickly to changes.
• You are passionate about community involvement and actively participate in local volunteer opportunities.

• Strong customer service skills with 1-2 years of experience in a related role.
• College degree and/or equivalent experience preferred.
• Proactive and resourceful, with a knack for finding answers through research.
• Strong analytical skills and creative thinking.
• Skilled at handling multiple priorities in a fast‑paced setting.
• Motivated to learn quickly and adapt to changes.
• Computer proficiency including Microsoft Word and Outlook.
• FINRA SIE and Series 6 or 7 license is required.

• All resumes will go through an initial review.
• Candidates will be notified via email regarding next steps.
• Selected applicants will be asked to partake in a recorded video‑interview and game‑based assessment via Hire Vue.

• Starting hourly rate will be based on your experience and location.
• Omaha, NE range is $23 - $28 per hour plus an annual bonus.
• Newport Beach, CA range is $27 - $32 per hour plus an annual bonus.

• Medical, Dental, Vision, and Wellbeing Reimbursement.
• Generous paid time off, holidays, and financial planning time off.
• Paid parental leave and adoption assistance program.
• Competitive 401(k) savings plan with company match and additional contribution regardless of participation.

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.