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Customer Service Rep Technical Support HelpDesk/Support

Customer Support Analytics & Ops Lead

Job in Omaha, Douglas County, Nebraska, 68197, USA
Listing for: Cengage Group
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Technical Support, HelpDesk/Support
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading education technology company in Omaha seeks a Call Center Operations Analyst to enhance customer service quality through data analysis and performance management. The role entails monitoring support metrics, collaborating with training teams, and recommending operational improvements. Ideal candidates will have a Bachelor's degree and 2-4 years of relevant experience, strong analytical skills, and proficiency in customer support systems.

This position offers a chance to shape a high-performing customer support environment.
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