Customer Service Specialist

Location: Omaha, NE |
Job Type: Full-Time |
Compensation: Competitive + Growth Opportunities

Do you love helping people? Thrive in a fast-paced environment? Speak both Spanish and English fluently? Do you have experience as a teacher and or in sales? If so, please apply!

Inkelaar Law is seeking a passionate and energetic Bilingual Customer Service Representative(s) who is ready to make a real difference in clients’ lives. This is more than just a job — it’s a chance to grow your career while helping those who’ve been injured and need a voice.

What You’ll Do:

• Be the first impression of our firm — greet clients with empathy and professionalism
• Handle client calls, updates, and questions in both English and Spanish
• Coordinate with attorneys and case managers to move cases forward smoothly
• Keep clients informed, engaged, and supported throughout their case
• Accurately input data and help organize case files using our case management system

What You Bring:

• Bilingual fluency in Spanish and English (required)
• Prior customer service or client-facing experience preferred
• A friendly, upbeat attitude and genuine compassion for helping people
• Strong attention to detail, follow-through, and organizational skills
• Comfort with technology and eagerness to learn new systems
• A mission-driven firm that fights for justice you deserve
• Positive, supportive team culture that feels like family
• Room to grow:
  career pathing and professional development available
• Competitive compensation and regular recognition for outstanding performance
• Make a real impact every day for those who’ve been hurt and need support

Ready to grow with us and become part of something meaningful?

Apply today and let’s help people together — one case, one client, one conversation at a time.

Submit your resume and a short note on why you're the perfect fit. We can’t wait to meet you!

Key Responsibilities – What You’ll Do to Help The Clients & Team Succeed:

• Answer multi-line phone calls with professionalism and care
• Greet clients with warmth, offering water, coffee, and a reassuring presence

• Assist attorneys and paralegals with essential tasks like scanning, copying, and organizing documents
• Coordinate and schedule appointments with precision and a smile
• Make a quick daily visit to the Omaha Police Department to retrieve police reports that move cases forward

• Track all incoming faxes, emails, invoices
  , and physical mail — keeping everything logged and saved in the right client files
• Help ensure nothing falls through the cracks and every document reaches the right hands
• Use your bilingual skills to support clients by interpreting in real-time and translating written communication, helping them feel seen, heard, and understood

• Receive client payments and log them in CASEpeer
• Promptly alert our bookkeeping and finance team

• Log and organize end-of-day mail
• Prepare outgoing envelopes for important documents and office expenses
• Keep the office extension directory up to date so communication runs smoothly

• Keep track of appointments, case timelines, and critical deadlines
• Manage monthly office supply ordering to ensure the team has everything they need to win

What We’re Looking For – Qualifications & Traits for Success:

• Bilingual Excellence: Fluent in both Spanish and English — written and spoken — to confidently support our diverse client base
• Customer-Focused Mindset: You’ve worked in a client service or people-centered role and know how to make someone feel heard, valued, and respected
• Education: High school diploma, G.E.D., or equivalent experience required
• Exceptional Communication: Clear, professional, and kind — you know how to listen actively and speak with empathy and confidence
• Dependability: You show up on time
  , every time, and are known for being reliable and consistent
• People-First Energy: Friendly, upbeat, and genuinely caring toward clients, coworkers, and community members
• Professional Presence: You know how to represent our firm with courtesy and…