Customer Service Clerk

Position Summary

Under direct supervision, answers the District's Customer Service number to handle customer billing inquiries, transfers of service, payments, emergencies, and service orders. This position requires a high degree of accuracy and problem‑solving ability. This position requires working in a fast‑paced, high‑volume call center environment with set production and quality standards. The Customer Service Clerk I must successfully complete all required classroom training and assessments to advance to a Customer Service Clerk II.

Employee shall not remain in the Customer Service Clerk I role beyond twenty‑four (24) months.

• Dates posted: 01/16-01/27/2026
• Job title: Customer Service Clerk I
• Entry wage: $26.74
• Division: Customer Services
• Standard wage: $33.42
• Schedule: Full‑Time
• Shift: Mon‑Fri; 1st Shift
• Reports To: Supervisor, Customer Service
• Job code: 10072
• Position Summary: Under direct supervision, answers the District's Customer Service number to handle customer billing inquiries, transfers of service, payments, emergencies, and service orders. This position requires a high degree of accuracy and problem‑solving ability. This position requires working in a fast‑paced, high‑volume call center environment with set production and quality standards. The Customer Service Clerk I must successfully complete all required classroom training and assessments to advance to a Customer Service Clerk II.
  
  Employee shall not remain in the Customer Service Clerk I role beyond twenty‑four (24) months.

• Required - High School Diploma or General Education Diploma (GED)

• Required - Minimum of 2 years of customer service experience. Candidates whose two (2) years of experience have been within the last five (5) years may be given preference.

• Required - Employee(s) in this position are covered under the Department of Transportation Drug and Alcohol testing provisions. This includes post‑offer, random, post‑accident, reasonable suspicion, follow‑up, and return to duty testing. Upon Hire
• Required - Pre‑employment Background Check & Drug Screen Upon Hire

• Machine skill speed of 25 words per minute (wpm) required. Machine skill speed of 35 words per minute (wpm) is preferred; those meeting 35 and with a high degree of accuracy will be given preference.
• Proficiency with personal computers, to include enterprise‑wide software; knowledge and skill with Microsoft Office (Excel, Outlook, PowerPoint and Word). (Intermediate proficiency)
• Ability to learn new or upgraded computer software as required.
• Demonstrate excellent written and verbal communication skills to assist internal and external customers, co‑workers, and management professionally, and the ability to exhibit and maintain a courteous demeanor regardless of provocation.
• For bilingual specific role(s) there is an additional requirement based on business needs.
• Bilingual Requirement - Excellent written and verbal communication skills, in both English and Spanish, to assist internal and external customers, co‑workers, and management professionally, regardless of provocation.
• Individuals who have agreed to use English/Spanish bilingual skills must be able to demonstrate proficient Spanish speaking skills by completing a verbal proficiency test prior to being placed in this position. (Intermediate proficiency)
• Demonstrate ability to provide high quality service to customers by combining excellent problem‑solving and decision‑making skills with a strong desire to help others.
• Demonstrate an excellent grasp of basic customer service skills such as active listening and techniques to resolve difficult customer relations issues.
• Demonstrated ability to possess the following soft skills: o Empathy:
  Demonstrate an understanding of the feelings of customers to provide compassionate service. o Patience:
  Ability to remain calm and patient, especially with difficult or upset customers. o Adaptability:
  Being flexible and able to adjust to different situations and customer personalities. o Time Management:
  Managing time effectively to handle multiple customer…