Guest Service Agent

Overview

Guest Service Agent - Hilton Omaha at Hilton Omaha.

Location:

downtown Omaha, connected to CHI Health Event Center, near TD Ameritrade Ballpark and Old Market Entertainment District. The role involves greeting, registering, and assisting guests to ensure outstanding guest service and smooth front-desk operations.

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and guiding guests to their room (or arranging bell service).
• Assist guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing payments, converting currency, and processing gift certificates/cards.
• Demonstrate thorough knowledge of hotel information (room categories, rates, packages, promotions, local area) and answer guest questions.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

• Demonstration of Hilton Values:
  Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now (sense of urgency).
• Key attributes:
  Quality, Productivity, Dependability, Customer Focus, Adaptability.

• Go Hilton travel program: 100 nights of discounted travel
• Access to pay when you need it through Daily Pay
• Hilton Shares:
  Employee stock purchase program with a 15% discount
• Maternity and parental leave: 12 weeks for birthing parents; four weeks for eligible team members, including partners and adoptive parents
• Debt-Free Education via Guild
  
  Education:
  
  access to degrees and professional certifications
• Flexible shifts and days off
• Comprehensive health insurance for you and family, including telemedicine and at-home care via Amazon Care
• Mental health resources including free counseling via Employee Assistance Program
• Paid Time Off (PTO)
• 401k with company match
• Benefits may vary by property terms and conditions

• Location:
  
  Hilton Omaha
• Schedule:
  
  Full-time
• Brand:
  Hilton Hotels & Resorts
• Job function:
  Guest Services, Operations, and Front Office