Customer Engagement Specialist

Customer Engagement Specialist – Thrasher Foundation Repair

Location:

Council Bluffs, IA

At Thrasher, we believe that fulfilling work leads to a fulfilling life. Since 1975, we have been committed to exceptional customer service. We are a family‑owned residential construction company specializing in waterproofing, foundations, and concrete repair. Our ambitious nature drives our mission to deliver a "WOW" experience and challenge the status quo. We foster a work environment where employees feel valued and passionate while also creating opportunities for growth.

We need strong individuals like you to help us set new standards and make a meaningful impact.

Pay Range: Starting at $18/hour

Are you passionate about creating meaningful connections and making a real difference? As a Customer Engagement Specialist, you'll have the opportunity to elevate customer experiences while playing a vital role in ensuring efficient and effective customer support.

• Take inbound and make outbound calls to assist our customers in scheduling a free appointment with one of our experts.
• Strive to meet or exceed your metrics for converting leads into scheduled appointments, while also focusing on appointment retention.
• Collaborate effectively to ensure smooth communication and provide a personal touch with our homeowners.

• Must be at least 18.
• Pre‑employment screening includes, but isn’t limited to, a felony/misdemeanor background check.
• Minimum of 1-2 years of customer service experience.
• A history of reliable and consistent job longevity.

• Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance.
• 401(K) Retirement Savings up to a 5% match.
• Employer paid life insurance in the amount of $50,000.
• Comprehensive paid training.
• Career growth and development.

Thrasher Group and their affiliates are an Equal Opportunity Employer. All employment offers are contingent upon the successful completion of a background check. We reserve the right to verify employment history, education, and any other information relevant to the hiring decision.