Customer Care Sr. Specialist Retail ; Omaha, Kearney, Greeley or Yankton

Customer Care Sr. Specialist Retail $18hr (Omaha, Kearney, Greeley or Yankton)

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO!

Our next class is scheduled to start on Monday, February 2, 2026.

You must train 9:00 am to 6:00 pm CST for the first 7 weeks on-site at one of the following locations. 100% attendance required; time‑off requests will not be granted during the training period:

• 1401 Dodge Street, Omaha, NE 68102
• 332 Broadway Ave, Yankton, SD 57078
• 1701 23rd Ave, Greeley, CO 80634
• 2223 2nd Avenue, Kearney, NE 68847

Starting Monday, March 23, 2026, you will transition into a permanent shift/schedule and work remotely from home. Please see the schedule options below.

• 1:30 pm – 10:00 pm MT – FYS
• 12:30 pm – 9:00 pm MT – FYS
• 8:00 am – 4:30 pm MTW – FY
• 8:00 am – 4:30 pm M – WRFY
• 8:00 am – 4:30 pm MT – FYS
• 2:00 pm – 10:30 pm M – WRF = S
• 8:30 am – 5:00 pm M – WRF = S
• 2:00 pm – 10:30 pm – WRF YS
• 11:00 am – 7:30 pm MT – FYS
• 11:30 am – 8:00 pm MTW – YS
• 8:30 am – 5:00 pm MTWRF
• 8:00 am – 4:30 pm = TWRFS
• 8:30 am – 5:00 pm MTWRF
• 8:00 am – 4:30 pm MTWRF
• 9:30 am – 6:00 pm M – WRFY

FLEX SHIFT OPTIONS: MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Y) SUN = (S)

Please note that full‑time schedule preferences will be considered in the order received, but selecting a shift does not guarantee the hours. Offers are finalized after you speak with a FNBO Customer Care Talent Advisor.

Incumbents in this role must reside within a 70‑mile radius of the FNBO Omaha, NE Tower:

• 1401 Dodge Street, Omaha, NE 68102
• 332 Broadway Ave, Yankton, SD 57078
• 1701 23rd Ave, Greeley, CO 80634
• 2223 2nd Avenue, Kearney, NE 68847

Benefits eligibility for all employees begins the 1st of the month following your start date (March 1, 2026).

$18.00 per hour

Non‑Exempt/Hourly

Role

Summary:

Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point‑of‑contact with our valued customers! At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible. This role is for you if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently.

• Assist Customers – Handle inbound and outbound calls to address customer inquiries and provide support.
• Account Management – Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
• Issue Resolution – Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
• Product Information – Provide information about bank products and services, such as loans, credit cards, and savings accounts.
• Customer Verification – Verify customer identity to ensure security and privacy of account information.
• Service Requests – Process service requests like account openings, closures, and changes to account details.
• Technical Support – Offer basic technical support for online banking, mobile app usage, and ATM‑related issues.
• Compliance – Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
• Feedback Collection – Gather customer feedback to improve services and enhance customer satisfaction.
• Documentation – Maintain accurate and detailed records of customer interactions and transactions.

• Having an organized workstation to aid seamless customer interactions is a best practice.
• WFH employees are required to live within a 90‑mile radius of a service center to receive equipment or attend onsite meetings as needed.
• WFH employees must have a clean, accessible, quiet workspace with no distractions, interruptions, or background noise; any unprofessional background noise may result in disciplinary action.
• Appropriate…