Collections Specialist - Former Tenants

Overview

Richdale Apartments is a leading property management company dedicated to providing luxury multi‑family communities while striving to cultivate a fun, productive and exciting work environment where hard work is recognized and rewarded. We are seeking a highly motivated and detail‑oriented Collections Specialist to join our team.

As a Collections Specialist, you will be responsible for managing the collection of unpaid rent and fees from residents who have vacated our managed communities. You will work closely with property managers, legal counsel and other team members to resolve outstanding balances and maintain accurate financial records.

• Review and research former resident account disputes, ensuring timely and accurate resolution
• Contact former residents to collect outstanding balances, establish payment plans, and negotiate settlements
• Achieve or exceed monthly collection goals
• Maintain detailed and accurate records of all communications, account updates, and payments
• Provide exceptional customer service by addressing questions and concerns professionally and courteously
• Demonstrate strong interpersonal skills and maintain a positive, professional demeanor in all verbal and written interactions

• 401(k)/401(k) match (Traditional & Roth)
• Dental Insurance
• Employee Discounts
• Flexible Spending Account
• Health Insurance
• Paid Time Off
• Referral Program
• Vision Insurance
• Career growth opportunities
• Access to fitness centers and pools
• College Savings Plan
• Life Insurance
• Disability Insurance
• Employee Assistance Program

• High school diploma or equivalent required
• Previous experience in collections, property management, or a related field (preferred
• Strong written and verbal communication skills
• Excellent attention to detail with a goal‑oriented mindset
• Confident in making sound, independent decisions
• Ability to work effectively both independently and as part of a team
• Strong research and problem‑solving skills
• Note:
  
  This is an on‑site position. Candidates must be located in the Omaha area
• No third‑parties