Vendor Operations Specialist II

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Vendor Operations Specialist II to join our Vendor Operations Team in Newport Beach, CA or Omaha NE.

• This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.

As a Vendor Operations Specialist, you’ll move Pacific Life, and your career, forward by partnering with Pacific Life's Strategic Sourcing Vendors to ensure business objectives and service commitments are met. You will fill a new role that sits on a team of 4 people in the Consumer Markets division. Your colleagues will include other Vendor Operations professionals.

• Daily oversight of our 3rd party vendors supporting CMD Operations
• Acts as point of contact for vendor and business stakeholders, working independently to address questions and resolve issues
• Partners with Operations stakeholders and Enterprise Vendor Management to ensure vendor is meeting contractual obligations and supporting the business.
• Identifies, tracks, and shares observations and areas of opportunity with leader and business stakeholders.
• Effectively communicate and provide feedback to vendors related to issues, trends, achievements, etc.

• Familiarity with operational business outsourcing models
• Strong understanding of Life Insurance and Annuity Operations workflows
• Ability to work autonomously with minimal direction
• Strong communication skills dealing with a variety of people
• Ability to complete assignments in a high-volume, fast-paced environment under tight timelines with keen attention to detail

• 4-year degree or equivalent experience
• Proficient in Microsoft Office with moderate aptitude with Microsoft Excel

People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at  What’s life like at Pacific Life? Visit

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$45.00 - $55.00

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.