Sr Analyst, People Operations

The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.

We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This role supports employees and managers across the full employee lifecycle as part of Pay Pal's People + Places organization. Serving on the global Employee Central team, you'll handle complex inquiries, ensure compliance with service level agreements, audit and maintain data accuracy, and create clear process documentation. As the subject matter expert for attendance, leaves of absence, and workplace accommodations, you will manage the end‑to‑end interactive process from intake through resolution.

You'll partner closely with employees, managers, People Business Partners, HR Legal, and our leave vendor, Sedgwick, to ensure fair, compliant, and compassionate outcomes. The role also provides guidance on health and wellness matters, supports programs to reduce absenteeism, and recommends process or policy improvements to enhance the employee experience.

Job Description:

Essential Responsibilities:

* Interact with internal stakeholders to monitor support provided to employees and managers and ensure compliance with service level agreements and key performance indicators.

* Resolve complex employee life cycle inquiries and issues, audit and maintain data quality in various systems, develop process documentation, and support ongoing projects and initiatives.

* Audit, analyze, and maintain the overall quality of data in various systems

* Create process documents, training materials, and work instructions

* Proactively manage LOA cases to ensure required support for employees and managers

* Work with Occupational health and other providers to provide guidance to managers on health and sickness matters

* Continuously propose ways to improve existing policies and procedures

* Support the development of programs to promote wellness and reduce absenteeism across sites.

Expected

Qualifications:

* 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities &

Preferred Qualifications:

Your Day-to-Day

* Accommodations:
Review and assess accommodation requests and collaborate (as needed) with HR Employment Legal determine appropriate accommodations, partner with managers and People Business Partners to present accommodation offers and support implementation that align with our Ways of Working at Pay Pal.

* Leave Communications & Escalations:
Process requests escalated from our third-party leaves partner (Sedgwick) for FMLA exhaustion, leave denials, STD exhaustion, and paid parental leaves; coordinate pay shutoffs and transitions to personal leave or accommodations when leaves are denied or exhausted and although rare, manage job abandonment cases in partnership with HR Partners and Legal.

* Attendance & Corrective Action:
Review and validate attendance issues for hourly…