Vendor Operations Specialist II

Job Description

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

You're invited to join our Vendor Operations Team in Newport Beach, CA or Omaha, NE, as a Vendor Operations Specialist II. This role is hybrid, allowing employees to work both in and out of the office.

• Daily oversight of our third‑party vendors supporting CMD Operations.
• Acts as point of contact for vendor and business stakeholders, working independently to address questions and resolve issues.
• Partners with Operations stakeholders and Enterprise Vendor Management to ensure vendors are meeting contractual obligations and supporting the business.
• Identifies, tracks, and shares observations and areas of opportunity with leaders and business stakeholders.
• Effectively communicates and provides feedback to vendors related to issues, trends, achievements, etc.

• Familiarity with operational business outsourcing models.
• Strong understanding of life insurance and annuity operations workflows.
• Ability to work autonomously with minimal direction.
• Strong communication skills dealing with a variety of people.
• Ability to complete assignments in a high‑volume, fast‑paced environment under tight timelines with keen attention to detail.

• 4‑year degree or equivalent experience.
• Proficient in Microsoft Office with moderate aptitude with Microsoft Excel.

• Prioritization of health and well‑being including medical, dental, vision, and a wellbeing reimbursement account for you and eligible dependents.
• Generous paid time off options including paid time off, holiday schedules, and financial planning time off.
• Paid parental leave as well as an adoption assistance program.
• Competitive 401(k) savings plan with company match and an additional contribution regardless of participation.

$45.00 - $55.00 per hour.

Pacific Life Insurance Company is an Equal Opportunity/Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.