Operations Specialist

Are you a detail-oriented problem solver who thrives in fast-paced environments? City Wide Facility Solutions is looking for a motivated Operations Specialist to join our growing team!

As an Operations Specialist, you'll be the key player in maintaining high-quality service delivery, boosting client satisfaction, and partnering with Independent Contractors (ICs) to ensure excellence across a variety of facility types—including industrial, manufacturing, office, medical, and retail spaces.

This is a full-time Salaried position.

This role requires the ability to travel within a territory. Service areas:
Omaha/Council Bluffs Metropolitan Area.

Base pay range: $35,000.00/yr - $45,000.00/yr

Hours are typically from 1 PM to 10 PM, varying throughout the week. Primarily 2nd shift.

• Develop and maintain productive, working relationships with Independent Contractors (ICs) by communicating client priorities and collaborating on solving problems
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business
• Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email, CRM or phone message
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreements
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention
• Execute City Wide s New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use
• Other duties as necessary

• High school diploma required or equivalent experience in commercial building maintenance
• Prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations
• Strong planning, organization skills, and attention to detail
• Excellent communication and interpersonal skills
• Must be driven, self-motivated, and good at problem solving
• Positive and out-going personality; great at building relationships
• Excellent verbal and strong written communication skills
• Proficient in Microsoft Office and knowledge of CRM database
• Must have reliable transportation
• Willingness to jump in and clean when needed

• Three (3) weeks PTO
• Health Insurance | 401 K | Vision + Dental Insurance
• Car Allowance
• Phone and/or iPad

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the US and Canada. Founded in 1961, City Wide Facility Solutions is a leading management company in the building maintenance industry. City Wide is an Equal Opportunity Employer.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Facilities Services