Senior Business Process Analyst; Group

Position: Senior Business Process Analyst (Group Benefits)
## Senior Business Process Analyst (Group Benefits)
*
* Job Description:

** We’re actively seeking a talented Senior Business Process Analyst (Group Benefits) to join our Product Management Team in Omaha, NE; or Chattanooga, TN. If hired in Chattanooga, TN, the work location is fully remote but is expected to transition to an in-office position in the future.

As a Senior Business Process Analyst (Group Benefits) in our Product Management Team, you’ll partner with business and technology leaders throughout the organization to understand business problems and objectives and how to solve them with a combination of people, process, and technology. Developing an empathetic understanding of the customer need, you will empower product owners and managers to drive a digital first vision.

This role will initially focus on process and technology optimization in the Implementation, Employer Management and Billing areas for Workforce Benefits.
* Analyze operational workflows, identifying opportunities for improved efficiency, risk management and customer experience
* Document process bottlenecks and failure modes to target for technology and process improvement
* Complete Side by sides with frontline staff to develop a firsthand understanding of the user needs and impact of technology solutions
* Partner closely with our product owner and division product managers to define tactics to achieve long-term improvement objectives.
** How you will make an impact:
*** Analyze traditional business processes and the capabilities of the Pacific Life technology stack to identify how to solve problems in simple and innovative ways
* Develop and implement business processes that are designed with the goal of a $1 Billion business in mind, supporting the ability to scale and evolve over time
* Advocate for business needs and develop deep knowledge of why technology and process decisions are made
* Stay current on the latest digital technologies and trends, and make recommendations for their implementation within the division
* Collaborate with cross-functional teams to design and implement new systems and processes
* Develop and implement testing plans to understand and evaluate new processes and tools
* Monitor and measure the success of digital transformation initiatives and adjust as needed
* Communicate with stakeholders to gather feedback and ensure that solutions meet their needs
* Participate in planning and work with Architects to understand enabler related work
** The experience you will bring:
*** Minimum of 5 years Group benefits experience
* Minimum of 5 years of experience in Continuous improvement, Operational management, process and documentation design
* Strong desire to participate in building Agile Product Management within a start-up, growth business within a large organization.
* Demonstrated ability to support third-party implementations and testing
* Experience with project management and implementation of digital solutions
* Strong understanding of business operations, process design, and process mapping
* Additional relevant experiences:  + Straight through processing  + Third-Party API implementations  +

Experience with the quoting and Underwriting process for Group insurance
** How you stand out:
*** You embrace the ambiguity and high degree of complexity associated with standing up a new business.
* You are willing and able to jump in where needed and you bring an innovative mindset to solving critical business problems.
* Excellent communication and interpersonal skills
** You can be who you are.**    #LI-EH1
** Base Pay Range:
** The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.$86,850.00 - $
** Your Benefits Start Day 1
** Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial,…