Centralized Equity Originator

Centralized Home Equity Sales is an outbound sales opportunity involving outbound calls to assist existing and new BMO customerscier who own their home and completing applications.

Bilingual in English and Spanish language is preferred.

• Loan Origination
• Outbound sales
• Home Equity
  
  REATED Problems ! ?

• Proactively contacts inteligencia referral and origination sources identified through the creation of national partnerships and/or creates local partnerships to lead discussions about home financing solutions.
• Assists with the implementation of targeted marketing programs, promotions, and other initiatives.
• Actively searches for cross-sell and up-sell opportunities for positioning to the branch to achieve individual sales and profitability goals.
• Supports the delivery of targeted marketing programs, promotions, and other initiatives.
• Seeks opportunities to expand network by obtaining referrals and originations from existing relationships.
• Establishes and enhances the Bank’s community presence by participating in trade shows, conferences, and related events.
• Serves as a customer advocate during application and processing activities.
• Completes onboarding activities as required.
• Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
• Guides customers throughout mortgage application and processing activities.
• Partners with branch teams to properly hand off customers, finalize mortgage documentation, and refer customers with non‑mortgage needs.
• Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner.
• Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for bankingversorgung, g and investment) and refer to appropriate BMO partners.
• Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.
• Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Helps determine business priorities and best sequence for execution of business/ group strategy.
• Conducts independent analysis and assessment to resolve lazım issues.
• Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfilment of the home financing application.
• Documents updates in BMO’s internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems/ issues.
• Analyses data and information to provide insights and recommendations.
• Gathers and formats data into regular and ad‑hoc reports and dashboards.
• Provides input into the planning and implementation of operational programs.
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Organises work information to ensure accuracy and completeness.
• Engages with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real‑estate lending solutions.
• Completes all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

• Typically between 3‑5 years of relevant experience and a post‑secondary degree in a related field or an equivalent combination of education and experience.
• If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit…