Account Manager

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

Aligned with the Account Executive function to support the renewal process and to act as primary point of contact for handling customer concerns, account issues and escalated support inquiries for a defined group of existing Commercial accounts. Responsible for overall satisfaction and proactive retention of customers through knowledge of their core business and products and for ensuring solutions meet customer needs.

Performs other duties as assigned.

The Account Manager is responsible for building relationships with new clients while maintaining existing client base, coaching clients on all aspects of Medica's programs/products and client implementation. This role will also be responsible for the effective and timely resolution of service issues.

The Account Manager will work with both fully insured clients and self‑funded clients.

• Serve as the primary point of contact for a defined book of business, managing escalated service issues and ensuring client satisfaction
• Partner with SRMs and AEs to support new business processes and support renewals, including financial analysis and reporting
• Educate and consult clients on Medica’s programs, products, and administrative processes
• Build and maintain strong relationships with brokers, clients, and internal teams
• Lead and prioritize the work of internal teams to ensure timely and effective service delivery
• Ensure compliance with contracts and regulatory requirements while aligning solutions with client needs

• Bachelor's degree or equivalent experience in related field
• 3 years of experience beyond degree
  • Relevant experience includes Account Management, Group Health, Benefits Administration, Human Resources, etc

• Nebraska Life and Health License or the ability to obtain within the first 90‑days of employment

• Knowledge of/experience with both fully‑insured and self‑funded products
• Represent Medica in a positive manner in the market by participating in company‑sponsored events, programs, and educational opportunities
• Demonstrated proficiency in working with fully insured health plans
• Be the primary point of contact and build long‑term relationships with clients
• Exceed client and broker partner expectations through proactive communication and best‑in‑class service
• Develop and cultivate trusted adviser relationships with key accounts, customer stakeholders and executive sponsors
• Track and clearly communicate the progress of initiatives and stated metrics to internal and external stakeholders, as applicable
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for collaborating with the Sales team to successfully on‑board and integrate new clients
• Serve as liaison for clients and internal stakeholders

This position is an Office role, which requires an employee to work onsite at our Omaha, NE, office, on average, 3 days per week.

The full salary grade for this position is $55,600 – $95,300. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $55,600 – $83,370. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.

In addition…