Operations Assistant

POSITION TITLE: Operations Assistant
REPORTS TO
:
Director of Operations
HOURS: Full Time
WORKSITE: Omaha, Nebraska

COMPENSATION:

• Pay rate starting at $22.50 per hour, commensurate with experience

EMPLOYEE BENEFITS:

• Unlimited paid time off (including employee birthday); 9 paid holidays with year-end holiday break
• Medical, dental, vision, life, and AD&D insurance; 403b retirement plan with an automatic 5% contribution; and FMLA
• Employee Wellness Program (including enriching snacks, support groups, and engaging activities)
• Employee Assistance Program (EAP) (includes life event referral program, 5 free counseling sessions, financial and legal resources, and employee discount/savings program)
• Yearly stipends for employee development opportunities
• Relocation assistance; travel and expense reimbursement

ORGANIZATIONAL

DESCRIPTION:


In 2022, Immigrant Legal Center and Refugee Empowerment Center merged, and the combined nonprofit organization is now CIRA, the Center for Immigrant & Refugee Advancement. Our diverse team of experts provides exceptional, compassionate legal representation, refugee services, and social work services.

We take on the most complex immigration cases, resettle refugees from around the world, and ensure all clients have access to much-needed resources. Operating in offices from Council Bluffs to Scottsbluff, our team of more than 100 full-time employees helps communities' welcome immigrants and refugees as they build their lives here. We assist with all forms of family and humanitarian-based immigration, and we never turn any family away due to inability to pay.

POSITION

DESCRIPTION:


The Operations Assistant supports the day-to-day functions of the Operations Department by assisting with reception coverage, mail processing, facilities support, basic IT helpdesk support, transportation support, and general administrative duties. Reporting to the Director of Operations, this entry-level role provides essential operational support and helps ensure smooth, reliable processes for staff and clients. This position offers an opportunity to gain broad operational experience across multiple functions in a mission-driven environment.

CORE FUNCTIONS OF THE POSITION:

• Assist with reception duties including answering phones, greeting clients, and managing check-in procedures
• Process and route daily mail with particular attention to handling confidential legal mail according to established protocols
• Assist with sorting, distributing, and tracking incoming and outgoing mail
• Maintain cleanliness and organization of reception, waiting room, and shared spaces
• Assist with transportation scheduling and communicate arrangements as directed
• Provide backup driving support as needed
• Support vehicle readiness by regularly maintaining vehicle cleanliness, insurance documents, and key control
• Assist with reporting equipment and facilities issues and basic troubleshooting
• Support supply tracking, restocking, and receipt submission procedures
• Provide first-tier IT helpdesk assistance and escalate as needed
• Assist with additional operational tasks as assigned

QUALIFICATIONS:

• High school diploma or GED required
• Must have a valid driver's license and acceptable driving record
• Excellent written and verbal communication skills in English required; bilingual abilities preferred
• Exceptional customer service and interpersonal skills with ability to serve clients and colleagues from various backgrounds professionally
• Proficiency in Office 365 applications and ability to learn new software
• Basic computer and IT troubleshooting skills preferred
• Demonstrates reliability through consistent attendance, effective time management, and flexibility
• Ability to adapt quickly to new tools and processes in a fast-paced environment
• Ability to take initiative and problem-solve independently when appropriate
• Ability to represent CIRA positively to clients, volunteers, community organizations, and the public
• Strong commitment to professional excellence in a mission-driven environment
• Impeccable integrity, positive attitude, and self-directed work style
• Ability to handle confidential information with discretion
• Ability to lift items up to 50 lbs. as needed
• Ability to pass all required background checks
• Must be authorized to work in the United States

WORKING CONDITIONS:

• This job involves a mix of reception duties, administrative work, light facilities support, and occasional driving. This role consists of regularly sitting at a desk and using a computer and phone.
• This is not a remote position.
• Workdays pertain to a Monday - Friday schedule, 8:30 AM - 5:00 PM, with occasional flexibility required.

TO APPLY:

• Please upload a cover letter, resume, and three professional references all in PDF format to the job application link.

The above statements are intended to describe the general nature and level of the work being performed by individuals assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.

INCLUSION & EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
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