Clerk - Public Intake

Join Our Team at the Omaha Housing Authority!

Are you passionate about making a real difference in the community? Do you thrive in a collaborative and supportive environment? he Omaha Housing Authority (OHA) is looking for a dynamic administrative professional to assist our residents and help us fulfill our mission of providing safe and affordable housing.

Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate‑income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section
8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing.

We offer a comprehensive benefits package that includes:

• 17 paid holidays, including your birthday, a floating holiday, and a self‑care day
• 12 days of vacation and 12 days of sick leave per year
• Medical, dental, and vision benefits start the 1st of the month following date of hire
• Life Insurance, Health & Dependent Care FSA, Allstate Voluntary Insurance, and Pet Insurance
• 401(a) retirement plan with a 5.5% match and 457 compensation plan

• Teamwork: We work together to achieve our goals.
• Welcoming: We create a supportive and inclusive environment.
• Actively Listen: We focus, clarify, and communicate next steps.
• Diverse, Inclusive & Equitable: We embrace all identities and backgrounds.
• Exceptional: We strive for excellence in all we do.
• Self‑Care: We believe in the well‑being of our team and ourselves.
• Share Power: We empower each other and our community.
• De‑Escalation: We manage conflicts calmly and effectively.
• Team Spirit: We work together to achieve our goals.

The Hire Rate is $20.34 per hour, this is a Union Position.

To perform the necessary clerical duties of processing, maintaining, and updating of all OHA and HIO (LIHTC/Affordable) applications. Incumbent works under the supervision of the Public Housing Intake Manager. Incumbent must follow established OHA policies and procedures.

• Process applicants through online certification process. Initiate workflows for selected applicants and mail out informational letters to applicants. Assist with pulling out applicant files when needed. Contact applicants through phone calls, email, and postal mail to assist in online application process in order for applications to remain viable. Schedule in‑person appointments when needed to complete the application process.
• Monitor applicant progress in portal. Maintain accurate records in online portal through submission to Yardi Voyager to ensure timely completion of application process.
• Meet department weekly/monthly goals for number of calculated files submitted for approval.
• Run EIV’s through HUD Secure System database for all Public Housing applicants and their family member(s).
• Send out 3rd party verifications as needed for new applicants. Obtain required identity records and background check form. Follow verification monitoring system in place through the receipt of all information needed to calculate accurate total tenant payment amount. Ensure all information uploaded from online portal to Voyager is accurate along with other program information.
• Routinely send out reminders to applicants for completion of application process and withdraw applicants from waitlist when there is no response or required information is not provided. Assist with mailing withdrawal packets to applicants.
• Update applicant files when there are reported changes while applicant is in Selected status and already approved files that expire prior to lease up in.
• May assist in pre‑application and reported change process.
• Respond to calls, emails, and in‑person requests in a timely, positive, and helpful manner while documenting information in computer system. Assist applicants with portal inquiries and when additional assistance is needed for log‑in.
• Record and update the returning correspondence. File all correspondence and any additional paperwork to appropriate applicant’s file.
• Must clearly understand all aspects of the policies and procedures of OHA, including,
• OHA…