Front of House Coordinator

Description Position Summary

The Front of House Coordinator is responsible for day-to-day coordination of Front of House staffing and planning for all events at the Orpheum Theater, Holland Performing Arts Center and other venues within the metro area as directed. This position provides general administrative support to the Front of House Department.

• This position requires a proven commitment to diversity, equity and inclusion with the ability to implement the organizations Core Values of Team, Trust, Integrity and Inclusion, while providing excellent internal and external customer service.
• Assist the Senior Front of House Manager in the preparation of information for House Manager staff working events including scheduling, Ambassador placements, briefing notes and event details.
• Uses Momentus to extract information about events and communicates with other departments to ensure information is being provided in a timely manner.
• Works with the Associate Director of Volunteer Services to determine timeline for Ambassador Session Scheduling and assist in building the events in the CERVIS System.
• Assist in volunteer scheduling correspondence via phone and e-mail along with the Facebook group page.
• Tracks Ambassador reward system and assists in distribution of reward items.
• Assist in volunteer recruitment, training, and orientation functions as well as general program accountability.
• Assists in coordinating & development of an Ambassador Recognition Night and up to 2 additional appreciation events during the season.
• May perform other duties as assigned.

• Proficient in customer service and active listening techniques.
• Flexible and patient while working with the general public and volunteer constituents.
• Experienced in a wide variety of performing arts forms.
• Highly organized and detail oriented.
• Proven ability to manage and motivate volunteers. Must be an excellent team builder.
• Excellent written communication skills.
• Proficient in Microsoft Office Products (Word, Excel, Outlook, Access and PowerPoint).
• Requires scheduling flexibility, including evenings and weekends.

• Assists Front of House team with Ambassador Supervision.

• Must be able to lift and carry 30 lbs.
• Must be able to stand for extended periods of time.
• Must be able to move easily up and down stairs.
• The noise level in the office environment is usually quiet.
• The noise level at public events is moderate to loud.

• General office equipment (computer, telephone, fax, copier and printer).