Facility Operations Support Technician

Job Title: Facility Operations Support Technician

Job Type:
Full-Time

Location:
On-site in Omaha, Nebraska at Client Site

Compensation/Salary: $105,000 - $115,000

Authorization Status: U.S. Citizenship

Clearance Requirements:
Active Top Secret (TS) clearance with eligibility for SCI access and Polygraph.

About Aleto

Aleto specializes in federal property management, space planning, and facility management. Aleto primarily supports federal government agencies to create realty solutions, provide facility and space planning support services, and enhance strategic communications.

We are looking to hire motivated people who are excited to grow with us. You'll have the potential to help improve processes and help identify solutions for our government, supporting the organizations that serve American citizens across the country. We offer the opportunity to work directly with clients to have a real impact on the day-to-day operations of federal agencies.

We are a growing company that stands firm on our core values:
Accountability, Ingenuity, Reliability, Service, and Stewardship. This is what sets us apart from our competitors.

Our Mission, Vision, and Purpose:

• Aleto is committed to helping federal agencies improve their workspace.

• We aspire to be trusted advisors to senior executives for federal leasing and facilities operations decision-making.

• Our purpose is to enhance your work spaces with our innovations while maintaining your trust with dependable, responsible, and high-quality service.

We work together with our partners, from start to finish, to ensure we identify and deliver the best solutions based on their business needs.

We offer paid vacation, sick time, paid federal holidays, parental leave, full medical/dental/vision, and 401(k).

We are proud to employ a group of experts from diverse backgrounds. We recognize that recent studies show those from underrepresented groups are less likely to apply to roles if they don't meet 100% of the qualifications. We are committed to building an inclusive culture and encourage you to leap with confidence and apply-you may be exactly who we've been looking for.

Aleto is an Equal Opportunity Employer.

What we are looking for:

Aleto Inc. is seeking to hire a Facility Operations Support Technicians to support our government client in their Operations Pod by managing the intake, validation, prioritization, and monitoring of facility-related work orders. These roles are critical in ensuring defect prevention begins at the point of entry, maintaining high customer satisfaction, and providing accurate operational data to support program reporting and decision-making.

Technicians coordinate directly with customers to resolve complaints, manage backlog and scheduling, and ensure timely escalation when required. Technicians will serve as a Systems and Communications Liaison, acting as the primary interface for equipment-related tickets to improve coordination, reduce escalations, and enhance operational efficiency.

Interview Process

If you are selected for an interview, you'll be contacted for an interview through Microsoft Teams or by telephone. The process averages 3 weeks from initial contact to interview. After all candidates are interviewed, Aleto will notify you of your application status.

If an offer is extended, the start date is determined by availability and the amount of time it takes for the government's background clearance process (depending on the client).

Facility Operations Support Technicians
-Essential Job Duties

Duties include the following. Other duties may be assigned:

Operations & Work Order Management

• Perform intake, validation, prioritization, and tracking facility operations and maintenance (O&M) work orders.

• Ensure accuracy and completeness of work order data at entry to support defect prevention and downstream reporting.

• Manage backlog, scheduling, and workflow to ensure timely resolution of requests.

• Monitor work order progress and follow up with stakeholders to meet service-level expectations.

Customer Coordination & Issue Resolution

• Serve as a primary point of contact for customers regarding facility-related requests and complaints.

• Coordinate with internal teams, vendors, and stakeholders to resolve issues efficiently.

• Handle complaint resolution and escalate issues appropriately to minimize operational impact.

• Maintain a high level of customer satisfaction through clear communication and responsiveness.

Systems & Communications Liaison

• Act as the liaison for systems and communications-related equipment tickets.

• Coordinate between technical teams and operations staff to streamline ticket handling.

• Identify recurring issues and recommend process improvements to reduce escalations.

• Ensure consistent communication and documentation for systems-related work orders.

Reporting & Program Support

• Ensure validated operational data is accurately entered into systems to support program reviews.

• Contribute data and status updates used in CDRL A001 and A004 reporting.

• Support expenditure tracking and…