Domestic Abuse Support Worker

To provide a high quality, client‑led support service in the community to women and their children who have experienced domestic violence enabling them to increase their safety and make positive choices for their future.

• Primarily provide a community based, floating support, information and advocacy service for women who are experiencing or have experienced domestic abuse.
• To carry a caseload and work directly with service users in a manner that develops and promotes positive, empowered, person centred relationships and working in partnership with accommodation and other service providers to meet outcomes
• To support women to identify and assess risks, needs, and develop an outcomes-focused support plan with each individual woman to contain agreed objectives, timescales, and review periods.
• To assist women in ensuring their own safety, maintaining their independence, managing their tenancies, and preventing homelessness.
• Establish and maintain good inter‑agency working relationships with statutory agencies, including Social Services, PSNI, NIHE and community and voluntary sector agencies.
• Offer on‑going support and accompaniment as relevant to women regarding courts, solicitors etc.
• Refer women to the range of services provided by Omagh Women’s Aid as required.
• Raise awareness within the local community of the needs of women and children experiencing domestic and sexual abuse and the work of Omagh Women’s Aid.
• To participate in the on‑call rota (Additional payment applicable)
• To promote the best interests of the women, children and young people who use our services at all times.
• Encourage and maintain the ‘self‑help’ standards of Women’s Aid.
• Respect the confidentiality of all information received as a result of the post holder’s duties.
• To work with basic computer packages for example, Microsoft Outlook, Word, Excel, Powerpoint, e‑mail, the internet and cloud‑based case management systems e.g., OASIS.
• To participate in raising awareness within the local community of the needs of women and children experiencing domestic abuse and the work of Omagh Women’s Aid.
• To undertake and contribute towards the effective recording, reporting, monitoring and evaluation of your work and routinely maintain up‑to‑date service user case files in line with the Case Recording, Confidentiality and Data Protection Policies.
• To accurately maintain client case files using the recording and monitoring systems in place.
• To provide verbal/written reports and case studies when required.
• To participate in the preparation and submission of monthly, quarterly and annual reports to Management and funders.
• To work as an effective and supportive member of the floating support team and contribute towards effective working relationships through collaborative working and discussion.
• To respect the roles and responsibilities of all members of the team.
• To participate in team meetings, training courses, supervision as required. Ensure that duties and administrative procedures are adhered to swiftly and efficiently in the best interest of effective teamwork.
• Communicate and collaborate effectively and ethically with colleagues, stakeholders, and external agencies. To perform any other reasonable tasks as may from time to time be determined by the line manager.
• To participate in an effective and continuous professional development process, taking responsibility to prepare for personal supervision/appraisal and undertake identified training and learning opportunities.
• To be aware of your own training needs and to attend relevant training courses as agreed by Manager.
• To adhere to health and safety procedures in the workplace and ensure personal safety. Safeguard the interests and safety of colleagues, service users and visitors
• To ensure timely risk assessments are carried out, documented and recommendations implemented when appropriate.
• To ensure commitment to the Ethos, Core Aims and Objectives of Omagh Women’s Aid. To work within the Omagh Women’s Aid Code of Professional Conduct.
• To ensure that a high standard of support for women and children accessing Omagh Women’s Aid Services is maintained.
• Adhere to regional and Omagh Women’s Aid…