Scheduling Coordinator; Property Services

Planning Administrator

Are you looking for a Planning Administrator role? Interested in working for a leading Housing Contractor?

VANRATH is recruiting a Planning Administrator to work for a well-respected Property Services Contractor, based in Omagh, Northern Ireland.

£Competitive + package

• Employee Perks & Discounts
• Life Assurance
• Industry leading health & wellbeing programme
• Healthcare Cash Plan
• Long service awards
• Great opportunities for learning & development

Our client is a well-respected Property Services Contractor that has been operating for approximately 50 years. They specialise in property alterations and modifications, damage restoration and maintenance projects. They work with Social and Private Housing clients, Property Management Companies, Care Homes, Schools, Councils and Commercial Buildings.

Responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first‑class service to our customers. This role will require teamwork and close liaison with all stakeholders in the business and assist daily in managing targets and workflows effectively.

• Be the initial point of contact for tenants for urgent, routine and adaptation works.
• Schedule customer appointments and create events.
• Notify customers on planned arrival of workers.
• Assign jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability.
• Raise survey events on new COTs, Adaptations and Response jobs.
• Monitor progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly.
• Liaise with administration team, supervisor and management to answer queries and review works in progress.
• Liaise daily with client district maintenance officers/administrators.
• Monitor required completion dates, ensuring they are met or extensions requested where required.
• Deal with queries and complaint resolution.
• Maintain standards and processes to reach KPI targets.
• Support other planning areas when required as part of a cross‑functional team environment.
• Prioritise customer orders by due date to support the company in meeting target deadline KPI.
• Escalate issues promptly to management and help resolve problems in a timely fashion.
• Perform the job in accordance with the company's policies and procedures, especially the Equal Opportunities and Dignity at Work Policy.

• IT literate, proficient in Microsoft Office.
• Previous experience of scheduling / logistics.
• Experience in customer service and customer excellence.
• Experience operating within the construction industry with a focus toward housing maintenance.
• Excellent communication skills with the ability to manage client relationships.
• Strong planning and organisation skills.
• Ability to work on own initiative and as part of a cross‑functional team.
• Ability to work accurately under pressure and meet deadlines & targets.
• Good understanding of operating costs and productivity levels.
• Knowledge of construction and the skills of the team members.
• Good customer service/customer care skills.
• The ability to deal with the unexpected and good problem‑solving skills.

For further information on this opportunity, or any other position, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.