Commercial Maintenance Coordinator; Equipment Technician Lead

Schedule:

Monday - Friday, 7:30am - 4:30pm. Some travel is required, typically local or regional, to meet with vendors, customers, conduct business or attend or provide training.

The Commercial Maintenance Coordinator (CMC) role is to authorize retail vendor services and repairs, ensure proper usage of State contracts, monitor vehicle repairs costs, manage body repairs statewide and provide customer service when needed. This position also acts as the primary back up for the other CMC positions and the Claims & Repair Supervisor (CRS) position.

The CMC will report to the CRS and is responsible for ensuring timely, accurate, and efficient maintenance, repairs, and accident management of vehicles throughout the state. The incumbent in this role will work in collaboration with Fleet Management to implement strategic plans to improve vehicle fleet efficiency and vehicle maintenance standards, and provide customers with safe, reliable, and low‑cost‑of‑ownership vehicle options to meet their business obligations.

The CMC will assist in the state’s initiative to reduce the carbon footprint of government operations and assist in the formulation of the annual vehicle or equipment purchases. Other job responsibilities include assisting in the updates of the automated computer program, analyzing vehicle or equipment operational reports and recommending changes, turn‑ins, and transfer of vehicles or equipment to ensure maximum utilization.

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

• Authorize commercial vendor repairs; create work orders associated with these repairs, insert comments on work orders documenting authorized work and cost of repairs
• Review and approve invoices from commercial vendors and political sub‑divisions performing service and repairs on agency assigned vehicles
• Negotiate excessive repair costs with vendors
• Review repair quotes on work orders with actual invoicing from vendors
• Research flat rate labor hours and parts costs in automated Mitchell on demand system
• Answer the 1-800 customer service phone line to assist customers needing direction for breakdowns, accidents, service, or repair needs for their vehicles
• Respond to customer inquiries, provide direction to commercial repair facilities for service or repair needs
• Reconcile purchasing card transactions
• Present online US Bank purchasing card transactions to the Maintenance Manager for approval as required
• Coordinate the repairs of vehicles involved in accidents with customers and vendors statewide
• Authorize the repair of vehicles involved in accidents, review repair estimates for accuracy
• Present ways to reduce accident repair costs to body shops
• Closing work orders associated with vehicle accident and maintenance repair
• Charge back departments for damage to Fleet Operation vehicles
• Primarily responsible for MP maintenance mailbox responding to customers within 12 hours and escalating issues to repair and claims manager within 24 hours if needed
• Provide recommendations, updates, and changes for DES Fleet Maintenance website
• Routinely update and provide changes to the How to Guides utilized by Vendor Maintenance
• Follow up every 48 hours on vehicles that have been taken to outside vendors for repairs
• Update the dispatch board located in outside vendors office and provide updates to needed personnel
• Review monthly Performance Metrics and look for improvement process to equal the workload between team members
• Participate in DES Fleet Operation projects for customer satisfaction
• Collaborate with the CARS Team to enhance communication in assessing high vehicle repair cost and vehicle replacement options
• Communicate with Maintenance Supervisor on any repairs exceeding $3000.00 in repair cost
• Complete P‑Card processing…