Lead Case Manager

Overview

Description

Job title - Lead Case Manager

Location - Olympia

Compensation - $35.10 - $39.42/hr. ($73,000 - $82,000 annual)

Schedule - M-F 5 am - 1:30 pm

Work at Evergreen Treatment Services and make a difference in our community!

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.
• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.
• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.

This dynamic position plays an important role in helping ETS accomplish our mission!

• The Case Management Team Lead provides daily support and guidance to Case Managers serving individuals with complex needs, including those experiencing homelessness, dual-diagnosis mental health conditions, and substance use challenges.
• This role ensures consistent, high-quality service delivery through effective communication, coordination, and oversight of case management functions.
• The ideal candidate is well-organized, reliable, professional, and committed to fostering an inclusive, participant-centered environment.
• This position is rooted in ETS’ Philosophy of Care, emphasizing Collaboration, Compassion, Diversity, Empowerment, Holistic Approaches, Innovation, and Integrity.

• Participant Discharges
  • Receive discharge information from Case Managers and complete the discharge process in the system.
  • Ensure participants are appropriately transitioned out of active case management services.
• Case Assignment & Monitoring
  • Assign new cases equitably based on caseload size and staff capacity.
  • Distribute referrals in a balanced and fair manner.
  • Regularly review the electronic health record (SAMMS) and Point Click Care  (PCC) to ensure timely and accurate documentation.
  • Track caseload trends and identify when adjustments or additional support are needed.
  • Maintains a case load of participants.
  • Provide support to team on TIM (Treatment in Motion) in Shelton as needed.
• Team Coordination & Communication
• Lead morning huddles to discuss priorities, updates, and case needs.
• Promote open communication among team members and across departments.
• Share program updates, policy changes, and resource information promptly.
• Staff Support & Supervision
• Provide daily guidance, mentorship, and support to Case Managers.
• Serve as the first point of contact for questions, challenges, or escalated participant concerns.
• Ensure adequate staffing coverage to meet program and participant needs.
• Collaborate with supervisor to identify training needs and opportunities for staff development.
• Provide outreach, engagement, intensive case management, and care coordinator services for assigned participants.
• Regulatory & Compliance Expectations
• Adhere to established policies, procedures, and documentation timelines.
• Protect participant privacy and confidentiality at all times, in accordance with HIPAA.
• Follow confidentiality requirements outlined in 42 CFR, Part 2.
• Maintain the highest standards of professional ethics and conduct in accordance with applicable laws, regulations, and professional codes of practice.
• Attend professional development and other relevant training as required.
• Resource & Data Management
• Maintain organized, up-to-date resources, forms, and materials in SharePoint.
• Support documentation quality by reviewing case notes, SAMMS/PCC entries, and compliance standards.
• Assist with data collection and tracking for reporting and program improvement.
• Leadership & Program Support
• Model professionalism, accountability, consistent attendance, and participant-centered care.
• Foster a positive, collaborative, and supportive team…