Field Service Technician

GENERAL FUNCTION

The Field Service Technician is responsible for installing, training, repairing, & maintaining finishing lens systems & related equipment at customer sites. This role requires strong technical aptitude, excellent customer communication skills, & a hands-on approach to ensuring equipment performance & customer satisfaction.

The Field Service Technician plays a critical role in representing the company’s service brand by delivering professional, timely, & high-quality support. This includes performing on-site installations, providing customer training, troubleshooting issues, & executing preventative maintenance.

• Travel to customer sites to perform equipment installations, operator training, & ongoing service support.
• Unpack, install, & configure equipment upon delivery; ensure proper setup, calibration, & integration into customer systems.
• Install a variety of equipment with varying levels of complexity, including those requiring water & drain connections, network setup, & integration with practice management systems.
• Demonstrate technical proficiency in network cabling, TCP/IP configuration, & basic hardware/software integration.
• Provide on-site & remote troubleshooting support, coordinating with Technical Support when additional assistance is needed.
• Deliver comprehensive operator training on equipment use, safety, & routine maintenance.
• Perform preventative maintenance & repairs to minimize equipment downtime & extend product life.
• Communicate effectively with customers to address service needs, equipment functionality, & maintenance schedules.
• Handle customer requests for replacement of defective parts & ensure accurate documentation of all service actions.
• Provide trade show support including equipment setup, teardown, & technical assistance during show hours.
• Collaborate with internal teams (Engineering, Production, Sales, & Customer Service) to relay customer feedback, recurring issues, & product improvement opportunities.
• Complete all required service reports, installation documentation, & work orders accurately & in a timely manner.
• Provide customer support via phone, email, & remote diagnostic tools as needed.
• Additional duties & scope as needed

• Associate degree in Electronics, Electrical Engineering Technology, or related technical field; or equivalent work experience.
• Minimum 3+ years of experience in field service, equipment installation, or technical support (preferably within medical devices, optical, or related industries).
• Ability to read & interpret schematics, wiring diagrams, & technical manuals.
• Solid understanding of basic networking concepts & protocols (TCP/IP).
• Strong mechanical aptitude & problem-solving skills.
• Basic computer proficiency, including experience with diagnostic & service software.
• Excellent communication & interpersonal skills, with a customer-first mindset.
• Ability to work independently in the field with minimal supervision.
• Willingness & ability to travel extensively within the assigned territory (may include overnight stays).
• Must hold a valid driver’s license.
• Ability to lift & move equipment (up to 50 lbs) & perform physically demanding installations.

• Experience installing, maintaining, or repairing lens finishing, ophthalmic, or medical diagnostic equipment.
• Working knowledge of practice management system integrations or networked device setups.

Pay Range:
20.98
-32.35

This posting is for an existing vacancy within our business.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call…