Security Supervisor

Job Description – Security Supervisor (HOT0C7XX
)

Job Description

HOT0C7XX

Hilton London Olympia Hotel 380 Kensington High Street London W14 8NL

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”.

With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

• Annual Salary ranging from £28,000 up to £34,000
• Uniform provided
  and laundered
• Freeand healthy meals
  when on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference
  through our Corporate Responsibility programmes – Find out what and how we are doing ()
• Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts:with Perks at Work
• Holiday:28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive
  Team Member’s areas

We are now recruiting an experienced Security Supervisor at the Hilton London Olympia. As Security Supervisor you will patrol, monitor, and observe security procedures to ensure a safe Guest and Member experience at the hotel while investigating theft and managing instances of undesirable behaviour. As this is a large and busy hotel we require an experienced security professional confident in their abilities with a professional manner.

An SIA licence and CCTV training is required.

Please note shift work will be required with flexibility around working evenings and weekends.

As a Security Supervisor, you are responsible for monitoring staff & guest entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Supervisor will also be required to support investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Monitor and ensure daily access control for guests, staff, and visitors, ensuring proper identification in place
• Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
• Maintain system that records the issue and receipt of departmental keys
• Operate, check and monitor the CCTV system
• Patrol the hotel on a regular basis ensuring fire walks take place and are recorded whilst on shift
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Ensure hotel facilities and function rooms remain secure and locked when not in use
• Maintain the Security Log Book and Incident Reports
• Support Investigation and report all allegations of theft, criminal damage and other incidents
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Report any maintenance or hazard issues to the Managers on duty
• Implement and monitor security policies, protocols, and procedures to safeguard guests, employees, and hotel assets.
• When on shift, coordinate and lead of the hotel’s emergency response plan for incidents like fire, theft, accidents, or natural disasters.
• Serve as the primary contact for law enforcement, emergency services, and any third-party security agencies when on site
• Conduct regular emergency drills (fire, evacuation, etc.) and train staff on security protocols and procedures.
• Investigate and report any incidents of suspicious activity, theft, or disturbances in a timely manner
• Identify potential security risks and vulnerabilities within the hotel’s operations and suggest preventive measures.
• Implement strategies to prevent property damage, theft, and financial losses.
• Regularly review and audit security systems, surveillance equipment to ensure functionality and compliance with regulations.
• Work closely…