Program Manager

Job Summary

This position is located in the DC Department of Human Services (DHS) within the Family Services Administration (FSA). The Program Manager will provide oversight and leadership to the Permanent Supportive Housing (PSH) team. The incumbent works under the general supervision of the Deputy Administrator for Permanent Housing. The incumbent in this position will work independently at a strategic level. The incumbent will also be responsible for managing a group of Supervisory Social Workers, Social Worker Monitors, and Program Support Specialists.

Through 23 contracted service providers, the PSH program provides a permanent housing subsidy with intensive case management supports to individuals and families exiting homelessness with a chronic disabling condition. Supportive services are designed to build independent living and tenancy skills and connect people with community based health care, treatment and employment services.

The mission of the District of Columbia Department of Human Services (DHS) is to provide meaningful and equitable services, supports, and access to resources for District residents to realize their goals. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems-level reforms and on the quality of the programs and supports within that system.

These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services.

The incumbent in this position will be responsible for managing, planning, organizing, and supervising the operation of a program(s) and its activities in accordance with the mission and goals of an agency; develops new programs to support the strategic direction of the agency; advises and consults with administration/division managers; meets with appropriate staff to identify and resolve problems or conflicts; makes or recommends final decisions regarding policy, operations, and administrative procedures of the program.

Establishes and manages long- and short-term program goals; develops, analyzes, and evaluates new or modified program/management policies, regulations, goals, or objectives. Develops, implements and maintains complex procedures, administrative monitoring practices and controls in order to obtain smooth and effective operation of a program(s); coordinates work activities of the program to prevent delays in required actions or to improve programs or services;

identifies, develops and implements departmental goals, objectives, policies, and priorities; determines resource allocation and levels of service according to established policies; plans and writes grant applications and manages grant-funded projects. Develops and analyzes program reports; directs the preparation of monthly and annual reports; directs the gathering and analysis of information and reports necessary to document and evaluate processes. Serves as a liaison between the agency and/or division, community agencies, citizen groups, developers, property managers, committees and commissions, federal, state and local agencies, authorities and task forces concerning agency program needs, new programs, policies and procedures and to facilitate progress on specific projects.

Candidates must meet Selective Placement Factor in order to be considered further for this position.

Program Manager applicants must have experience providing case management and supervising case managers, as well as expertise in homeless services.

Specialized experience is experience which is in or directly related to the line of work of the position and has equipped the applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

None

The work is performed in a typical office setting.

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