DSHS ESA Virtual Case Management Center Administrator

We are seeking a confident, collaborative, and culturally humble leader with strong management experience to support the Community Services Division (CSD) within Economic Services Administration (ESA). This is an exciting opportunity for a meaningful career where you can stretch and grow, stay busy, enjoy the challenges of the work you do, and make a difference in people’s lives.

As a Statewide Virtual Case Management Center (VCMC) Administrator, you will directly report to the appointing authority and ensure the delivery of services worth approximately $5.6 billion in critical public assistance programs. You NG. The role requires adherence to agency policies, federal regulations, and state law and involves oversight of programmatic supervision and partnership with six other call‑center teams to continuously improve service delivery across our Call Center operations.

This position allows you to work remotely in a hybrid capacity. There will be times when you will need to be physically present in an office.

• Plan, lead, prioritize, organize, and direct the activities and performance of the VCMC Team staff.
• Manage delivery of public assistance programs and be accountable for program results.
• Provide leadership and oversight for new initiatives and create major changes in operations and service delivery methods that enhance CSD’s ability to serve the public while ensuring the fiscal integrity of programs administered.
• Exercise fiscal management authority for budget development and expenditures, including staffing or FTEs and direct client benefit expenditures.

• Bachelor’s degree from an accredited university in social work, health or social science, public administration, or a related field AND at least 5 years of managerial experience in the service delivery field, either in program or line management.
• Equivalent experience may substitute year-for-year for the required education.
• Experience working within a political environment and a history of darm collaboratively with a broad spectrum of stakeholders, including state and local elected officials, other state agencies, local governments, tribal leaders, community-based organizations, and advocacy groups.
• Working mắc knowledge of union-management basic agreements, laws, rules, and regulations governing public welfare, affirmative action, and equal opportunity.
Preferred / Desired Education, Experience, and

Competencies:
• Understanding of the DSHS Mission, Values, and Strategic plan.
• Knowledge of the legislative and rule‑making process. Interpretation of statutes, rules, regulations, and statewide operational policies.
• Knowledge of project management principles and practices, including experience developing and managing a project plan.
• Knowledge of federal, state, and department regulations governing statewide public assistance services and operations.
• Knowledge of management principles, strategic planning, budget development, and fiscal accountability.
• Knowledge of collective bargaining principles and contracts for represented staff and teammates.
• Knowledge of call‑center technology and phone management, as well as virtual supervision of staff and managers.
Interested?
• A current resume that includes dates of employment.
• A letter of interest (not to exceed 2 pages).
• Three professional references with current contact information.
Questions?

Please email kris.george.gov and reference 00114.

To learn more about DSHS, go to (Use the "Apply for this Job" box below)..

The Department of Social and Health Services’ vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

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