Digital Workplace Services – Global ServiceNow Consult Lead

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

As the Global Digital Workplace Services (DWS) Consult lead for Service Now, you’ll be responsible for owning and evolving the consult‑led Service Now go‑to‑market specific to DWS, shaping transformational business outcomes for customers leveraging the full capabilities of the Service Now platform.

We're solving real‑world problems at a massive scale — powered by creativity, precision, and a shared obsession with what’s next.

You’ll be part of the global DWS consult leadership team, responsible for driving one of our key growth plays leveraging our strategic relationship with Service Now, helping clients drive value from their investments in the Service Now portfolio.

• Develop consult‑led propositions to drive new business with the full portfolio of Service Now capabilities, to meet sales and revenue growth targets
• Align consult‑led Service Now propositions with our managed services offerings, and create a pipeline of new managed services opportunities as a result of the initial consult‑led engagements
• Work collaboratively across our business to align Service Now agentic capabilities with the broader Kyndryl AI propositions and offerings, driving increase in cross‑practice solutions
• Develop joint GTM initiatives with Service Now and support localization into priority markets for Service Now offers
• Drive sales and technical enablement of Service Now consult‑led propositions, including managed services and cross‑practice opportunities
• Provide solution leadership and thought leadership during key client engagements
• Own growth targets for sales and revenue associated with the DWS Service Now business and drive operational management and sales/tech enablement activity to meet targets
• Lead with industry or function‑specific GTM narratives to resonate better with our clients, focusing on customer problems and business outcomes rather than technology
• Identify short, medium and longer term skills needed to successfully scale Service Now business, and develop/implement strategies to reskill, hire or develop talent
• Build brand presence and recognition as a leading Service Now partner
• Represent Kyndryl at Service Now global forums, events and industry summits
• Mentor and inspire a new generation of Service Now experts
• Work across the broader DWS consult team, ensuring that the Microsoft GTM aligns with the broader strategic priorities

Kyndryl currently does not require employees to be fully vaccinated against COVID‑19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID‑19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Your Future at Kyndryl

We don’t hire for a role - we hire for a journey. You’ll be empowered to work remotely, flexibly, and at your best. Your success is measured by what you create, not where you work from.

• 10+ years experience in technology consulting, workplace transformation or IT services, with experience of the intersection between advisory and managed services
• Comprehensive experience in the Service Now ecosystem – Itxx, HRSD, SPM, IRM, AI, CSM and industry‑specific solutions
• 5+ years experience of driving GTM initiatives with Service Now, including strong relationships within Service Now
• Strong business acumen, with the ability to link technology strategies to financial,…