SR IT Network and Infrastructure Solutions Manager; IT System Admin SRMGR

SR IT Network and Infrastructure Solutions Manager

Application assessments will be ongoing, and the hiring authority reserves the right to offer the position at any time during the recruitment process. It is to the applicant's advantage to apply as early as possible.

Please Note: This is currently a hybrid position with requirements for flexible days working in-office at our Olympia, WA location.

The Department of Enterprise Services (DES) provides centralized business services to state government agencies, other public entities, and Washington residents. DES’s mission is to strengthen the business of government for a sustainable and just future.

Our Technology Services Division (TSD) is an innovative, cross‑functional, high‑performing group that focuses on providing seamless solutions and IT consultative services to our customers and business partners. We embrace a customer‑driven IT environment, simplifying work and eliminating waste while impacting state agencies, counties, cities, and Washington residents.

The SR IT Network and Infrastructure Solutions Manager is responsible for providing strategic direction and technical guidance to the Network and Infrastructure engineering team. The position reports directly to the Chief Information Officer and leads a high‑functioning, fast‑paced technical team that supports DES business lines and statewide enterprise applications.

This senior manager oversees operations, support, and maintenance of agency network systems and infrastructure, manages vendors, plans and architects infrastructure changes, and makes recommendations to improve the agency’s physical and virtual environments. The selected candidate will develop strategies and advise on emerging technologies relevant to the agency’s goals.

• Lead the Infrastructure and Network Operations team
  • Develop expectations with staff in regular one‑on‑one meetings, provide feedback, clear roadblocks, and motivate team members to increase performance.
  • Complete all IT managerial responsibilities including performance planning, performance evaluations, progressive discipline, training plan development and talent management.
  • Prepare budget information and requests, review expenditures, and plan for budget cycle.
• Ensure delivery of high availability and high quality for all IT systems
  • Manage IT network and infrastructure architecture designs and technical documentation.
  • Provide direction on complex issues and service outages by working with multiple IT teams, agency and customer stakeholders, executives and vendors.
  • Evaluate and track IT metrics.
  • Provide guidance for consistent proactive monitoring.
  • Develop and implement compliance standards for new and emerging technology, tracking, monitoring, and auditing the life cycles of software and hardware.
• Deliver strategic plans and recommendations
  • Define and recommend information technology strategies, policies, and procedures.
  • Evaluate customers’ technical needs, identify problems, evaluate trends, and anticipate business and technical requirements.
  • Develop strategy and implement sustainable cloud solutions in collaboration with the TSD team.
  • Develop and present long‑term technical recommendations to executive management.
• Evaluate new and emerging technologies
  • Identify opportunities to use innovative technologies in collaboration with IT teams.
  • Evaluate the impact of new architecture products and services for IT investments, business operations and customer satisfaction.
• Provide consultative services
  • Provide technical consultation for strategic business initiatives and legislative mandates for internal business partners and external customers.

Experience should total 15 years.

• Option 1:
  • Seven (7) years of demonstrated hands‑on experience in advanced principles of IT enterprise architecture.
  • Experience performing critical analysis of complex systems and processes and root cause analysis of issues.
  • Experience developing tactical and strategic plans using new and emerging concepts.
  • Demonstrated knowledge of Microsoft Azure or similar cloud technologies, Windows Servers, Cloud Architecture and…