Care Liaison Manager

Company: Providence at Home with Compassus

The Care Liaison Manager - PAH is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders.

In connection with the JV's Value-Based Enterprise (VBE) care coordination agreement with Providence hospital systems, the Care Liaison Manager will lead implementation of care coordination activities for each Home and Community Care (HCC) service line including Hospice and Home Health, within the geographic area of responsibility with the goal of furthering the value-based activities of the ministries and the JV.

This role will have a supporting relationship with local HCC ministry leaders and will be responsible for implementing a collective market strategy via engagement of hospital and JV leaders and through a comprehensive understanding of their operational considerations and goals. The role will be responsible for representing all continuum ministries in the geographic territory, including providing leadership and singular connectivity for the JV's home health and hospice service lines to Providence hospital systems within territory.

The role will establish and maintain core relationships within the hospital system to ensure collaboration and alignment around shared VBE goals. As lead market representative of VBE care coordination services, substantial understanding of JV's home health and hospice service lines' operations is essential and must be maintained through direct participation in operational improvement meetings for all ministries within territory. Responsibility for ensuring a value-based operational direction and hospital leader participation in value-based care coordination activities is principal to this role.

It is expected that the position leads collaborative discussion with hospital leadership, fostering engagement through the enhancement and adaptation of operational strategies to achieve successful care coordination in furtherance of the value-based purposes of the hospital and JV enterprise.

The position is responsible for leadership, oversight and training of the clinical liaison and CTA staff, and facilitates strong collaboration between all components of service delivery including operations, clinical services, and all shared services. Additionally, this position will lead the coordination of services within the applicable PHS region(s) and in all settings including acute care, physician/ambulatory and Providence Health Plan, in furtherance of the value-based enterprise goals.

• The job duties listed are essential functions of the position. However, other duties may be assigned, and may also be considered essential functions of the position.
• The caregiver must be sufficiently fluent in the English language to satisfactorily perform the essential functions of the position. The degree of fluency required will vary depending upon the nature of the position.
• Caregivers are expected to honor the Mission, Values, Vision and Promise and adhere to the Code of Conduct, policies and standards of their organization.
• For direct patient care roles:
  Performs and maintains currency of essential competencies as required by specific area of hire and populations served.
• In furtherance of VBE care coordination goals, participates in development, and leads implementation of, strategic and tactical care coordination and related service enhancement and growth plans for each service line, as appropriate, within a specific geographic area of responsibility with the goal of increasing volume of appropriate patients referred and admitted for service while creating collaboration and excellent care coordination between all Providence hospitals and JV’s home health care and hospice agencies.
• Ensures growth-focused operational direction and ministry leader participation in growth-focused activity.
• Maintains a supporting relationship between local ministry leaders and JV leaders and is responsible for implementing a collective care coordination market strategy via engagement of ministry leaders and through a comprehensive understanding of operational considerations and VBE goals.
• Ensures collaboration and alignment around established shared goals.
• Acquires and maintains substantial understanding of JV’s home health and hospice service lines' operations, including through participation in operational management meetings and improvement efforts for all ministries within territory.
• Cultivates and maintains working relationships with non-Providence affiliates (e.g., Swedish, Kadlec) in the assigned region(s).

Education and/or Experience

• Required Bachelor's Degree Healthcare-related field, Business Administration,…