Clinical Applications Coordinator - Nisqually Generations Healing Center

Please note:

NSORNA Nisqually's Sex Offender Registration and Notification Act requires all individuals who have been convicted of a sex offense to register with our Public Safety Department. This is true whether or not you have to register with any other jurisdiction.

Please note:

ICW/Vulnerable Adults. This position has regular contact with or control over Indian Children and Vulnerable Adults. In compliance with Federal Law, this position will not be filled by an applicant with any felonious offense or any of two or more misdemeanor offenses under Federal, State, or Tribal Law involving crimes of violence; sexual assault, molestation, exploitation, contact, or prostitution; crimes against persons;

or offenses committed against children.

* This position requires a fingerprint check, which is a standard procedure for many jobs, especially those involving children or vulnerable populations.

The Nisqually Indian Tribe is developing a Medically Assisted Treatment (MAT) facility on Pacific Ave in Olympia, Washington to address the opioid crisis within the Thurston County area. The Nisqually Indian Tribe is passionate about developing a whole person recovery model, keeping all services under one roof so the patient has the best possible chance of recovery. Our goal is to bring healing and wellness to the community, focusing on the entire family by serving tribal and non-tribal patients.

The Clinical Applications Coordinator (CAC) is responsible for supporting and optimizing clinical software systems to enhance efficiency, compliance, and quality of care at the Nisqually Generations Healing Center. This role ensures the effective implementation, customization, and ongoing maintenance of electronic health and dental records systems, including as well as other Opioid Treatment Program Software

In addition, the CAC manages various support, communication, and learning management platforms, and ensures compliance with state and federal regulations. The role also supports clinical operations through staff training, hardware and software troubleshooting, telephony service coordination, and data reporting.

By aligning clinical technology solutions with organizational goals, this position plays a key role in improving user access, supporting informed decision-making, and contributing to overall healthcare delivery and workforce development.

This position ensures confidentiality, security, and accuracy of records, and promotes positive employee, customer, and community relations. Strong written and verbal communication skills are required and outstanding customer service to fellow employees, customers, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

Primary responsibilities are the basic job duties that an employee must be able to perform. This list of responsibilities is intended to be representative of the duties performed within this classification. The omission of a function does not preclude management from assigning duties not listed if such duties relate to the position.

• Manage the customization of electronic health and dental record system parameters and address integration issues with other software packages.
• Manage and coordinate electronic health record (EHR) software and related products to ensure consistent functionality and usability across the organization.
• Ensure the operational integrity of the EHR system in capturing, storing, and retrieving patient health information, in a manner that enhances secure access by authorized healthcare providers.
• Oversee document imaging and management solutions, including document scanning, automated import, forms capture, secure storage, archival, workflow automation, and records management.
• Collaborate with Nisqually IT staff on the implementation and configuration of new software tools and clinical technology systems.
• Work jointly with Nisqually IT staff to implement integrated software packages, troubleshoot system conflicts, and provide secondary support for modules that intersect with other service areas.
• Promote awareness of data validity, integrity, and security standards; coordinate resolution of data errors or deficiencies within the EHR during all phases of system use (pre-implementation, go-live, and post-implementation).
• Analyze and evaluate clinical and administrative workflows related to information flow; serve as a liaison between service lines, including for systems such as telephony.
• Acquire and maintain comprehensive knowledge of supported software platforms to identify procedural issues and system/application limitations.
• Provide support and training to staff in the efficient and compliant use of clinical applications; serve as a subject matter expert for software functionality and updates.
• Track, document, and resolve system issues;
  ** escalate
  * * complex technical…