Patient Care Coordinator - Overnight

Blue Pearl Pet Hospital is seeking an experienced Overnight Patient Care Coordinator to join our state‑of‑the‑art emergency and specialty hospital.

Salary: $23.13 - $33.33 per hour.

• Committed and passionate about enriching lives through remarkable care for pets?
• Thriving in a fast‑paced, dynamic, and rewarding work environment?
• A team player who enjoys working together to provide quality care for pets?

If you answered “yes” to these questions, then we want to hear from you.

As a Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff; triaging medical phone calls; coordinating client/doctor communication; and performing ER visit follow‑up calls for both locations. Evening, weekend, and holiday work across both locations may be required as part of the normal workweek.

• Monitor the waiting/exam room clients, assist with refreshments/marketing materials, and update clients on wait time and patient status.
• Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow.
• Coordinate patient flow between multiple specialties.
• Manage Cornerstone hospital census.
• Facilitate discharge appointments for all services and perform patient discharges in coordination with the technical team.
• Manage patient discharge/visit board and exam rooms to ensure comfortable and timely visits and discharges.
• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients.
• Receive and address patient care telephone calls from the general public.
• Call previous day’s ER clients for follow‑up feedback for both locations.

• Our passion is pets: we offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Associates are leveled by skillset and move up in level as they gain more skills and experience. We focus on developing associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, there are endless opportunities to advance in your career.
• We provide annual continuing education allowance, free continuing education sessions, Blue Pearl University for training, and access to over 2,000 medical journals.
• We value your health and well‑being by providing medical, dental, vision, and life insurance options, parental leave benefits, flexible work schedules, 401k and retirement planning, paid time off and floating holiday plans.
• A regional licensed social worker is available to provide guidance, advice, and tips on maintaining a healthy lifestyle while working in a fast‑paced environment.
• We promote a family‑like culture in our hospitals. We work together to lead the industry by enriching lives through remarkable care for pets.

Blue Pearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal‑opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectionate preference, gender identity, protected veteran status, or any other characteristic protected by law.

If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug‑Free Workplace.