Patient Claims Specialist - Bilingual

Patient Claims Specialist - Bilingual Only

Location: Olympia, Washington

We are united in our mission to make a positive impact on healthcare. Join Us!

• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2024
• 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver), New Product and Service:
  Health Technology Solution (Klara)

Mod Med (Modernizing Medicine) is a leading cloud-based platform provider for medical practices across eleven specialties. Founded in 2010, we have grown to over 3400 team members worldwide. Our headquarters are in Boca Raton, FL, with offices in Hyderabad, India, and a robust remote workforce in the US, Chile, and Germany.

Mod Med is hiring a driven Patient Claim Specialist who will play a pivotal role in shaping a positive patient experience within our Revenue Cycle Management team. You will support patients receiving care from Mod Med BOOST service providers and doctors, ensuring their account needs are met with excellence.

• Serve as primary contact for all inbound and outbound patient calls regarding balance inquiries, claims processing, insurance updates, and payment collections.
• Initiate outbound calls to patients of RCM clients to address account/payment issues and update demographic and insurance information.
• Input and update patient account information and document calls in the Practice Management system.
• Participate in special projects and other duties that support and enhance customer/patient-facing activities.

• High School Diploma or GED.
• Availability: 9:00 am – 6:00 pm PST.
• 1‑2 years of healthcare administration or related experience.
• Basic understanding of medical billing claims submission process and insurance carriers (Medicare, HMOs, PPOs).
• Manage/field 60+ inbound calls per day.
• Bilingual required (Spanish & English).
• Proficiency in business software applications such as Excel, Word, PowerPoint.
• Strong communication and interpersonal skills; excellent telephone etiquette.
• Ability to learn quickly, work effectively in a team, remain calm in a demanding environment, and manage time and competing priorities.

United States

• 401(k) with company match.
• Generous paid time off and parental leave programs.
• Life, disability, flexible spending, employee assistance programs.
• Professional development opportunities, tuition reimbursement, unlimited Linked In Learning.
• Hybrid office and remote options; in‑person collaboration opportunities.
• Well‑being amenities at headquarters.

India

• Meals & snacks, office lunches, healthy snacks delivered.
• Comprehensive health, accidental, and life insurance at no cost.
• Annual wellness allowance.
• Earned, casual, and sick leaves for work‑life balance.
• Bereavement, extended medical leave, paid parental leave (including maternity, paternity, adoption, surrogacy, abortion).
• Celebration leave; company‑paid holidays.

Mod Med will not ask you to purchase equipment or supplies during onboarding. No job offers will be made without a formal interview process, and legitimate communications will come from a Mod Med email address.

Mod Med is an equal opportunity employer. We do not discriminate on the basis of any protected group status under applicable law.