Investigator - Supervisor

Overview

This position is open to ESD internal employees only
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The incumbent in this position may be required to report to location on occasion.

The ideal candidate brings a strong investigative background and a depth of knowledge in paid leave laws and policies, paired with the ability to translate complex requirements into clear, actionable guidance. They demonstrate process-driven investigative skills, produce concise and accurate written findings, and effectively mentor investigators through complex fraud cases. This leader excels in directing statewide investigative operations, strengthening program integrity, and fostering a high-performing team committed to protecting the UI and PFML Trust Funds.

The mission of the Customer Compliance Fraud Unit is to protect the integrity of the Unemployment Insurance and Paid Family and Medical Leave Trust Funds by preventing and detecting financial losses due to fraud or malfeasance. The Supervisors of Fraud Investigations direct the statewide program of investigation for the Washington State Employment Security Department and are responsible for planning, developing, implementing, and directing investigative activities.

The positions provide expert guidance and consultation to the Fraud Manager, agency investigative teams, legal counsel, and public and private entities.

• Supervise, mentor, and coach senior and journey level professional investigators, paraprofessionals, and clerical positions.
• Direct activities of investigators and plans, develops, and implements local and statewide investigations.
• Direct the program development, planning, coordination, implementation, monitoring, and evaluation activities of the Fraud Investigation units.
• Serve as senior-level program specialist on unemployment insurance or paid family and medical leave fraud investigation programs, operational policy, and investigative procedures and techniques.
• Collaborate in the development and implementation of program policies and procedures; develop and provide guidance to create a successful environment.
• Provide guidance and consultation to investigators regarding complex investigations.
• Investigate cases of possible unemployment insurance or paid family and medical leave fraud against their respective Trust Funds.
• Investigate complex cases of identity theft or fraud involving all work streams under the purview of the Customer Compliance Investigations Unit.
• Review completed reports for accuracy, clarity, appropriate fact-finding, as well as compliance with established policy and procedures.
• Train and provide technical assistance to employers, claimants, and agency staff.

Required Qualifications:

• Option 1: Six (6) years of experience as an investigator with a criminal justice government agency or private organization, or other directly allied field. Four (4) years must include field experience.
• Option 2: Four (4) years of experience as an Investigator 3. AND One (1) year of supervisory experience.
• Option 3: Five (5) years of experience conducting case analysis, pre-sentence investigations or criminal investigations for a criminal justice agency, court or a quasi-judicial body. Three (3) years must include providing case management of individuals convicted of felony crimes. Equivalent education/experience.
• Note:
  
  Two (2) years of related college-level course work may be substituted for one year of experience.

• Required equity competencies:
  • The ability to take action to learn and grow.
  • The ability to take action to meet the needs of others.

The required experience includes:

• Fraud Detection – Ability to analyze digital evidence;
  Proficiency in cybercrime investigation and regulatory compliance.
• Program Oversight – Ability to evaluate program effectiveness;
  Proficiency in performance measurement and continuous improvement.
• Policy Development – Ability to draft and implement policies, Proficiency in organizational management and written communication.
• Innovation Leadership – Ability to introduce new practices;
  Proficiency in training and technical expertise.
• Strategic Guidance – Ability to analyze fraud cases;
  Proficiency in advisory and decision-making skills.
• Team Leadership…