DSHS ESA Virtual Case Management Center Administrator

DSHS ESA Virtual Case Management Center Administrator

Join to apply for the DSHS ESA Virtual Case Management Center Administrator role at Washington State Department of Social and Health Services

We are seeking a confident, collaborative, and culturally humble leader with strong management experience to support the Community Services Division (CSD) within Economic Services Administration (ESA). As a leader in this unified goal, you will use innovative problem‑solving and cultivate a team with a diversity of identity, thought, and lived experience. This is an exciting opportunity for a meaningful career where you have the ability to stretch and grow, stay busy, and make a difference in people’s lives.

This position allows you to work remotely in a hybrid capacity. There will be times when you will need to be physically present in an office.

• Plan, lead, prioritize, organize, and direct the activities and performance of the VCMC Team staff.
• Manage delivery of public assistance programs and be accountable for program results.
• Provide leadership and oversight for new initiatives and create major changes in operations and service delivery methods that enhance CSD’s ability to serve the public while ensuring the fiscal integrity of programs administered.
• Effectively communicate with the public, staff, agency hierarchy, legislature, the media, and throughout the organization to ensure effective program delivery.
• Exercise fiscal management authority for budget development and expenditures—including staffing or FTEs and direct client benefit expenditures.

• Bachelor’s degree from an accredited university in social work, health or social science, public administration, or a related field AND at least five years of managerial experience : service delivery field, either in program or line management.
• Equivalent experience may substitute year‑for‑year for the required education.
• Experience working within a political environment and a history of collaborating with a broad spectrum of stakeholders, including state and local elected officials, other state agencies, local governments, tribal leaders, community‑based organizations, and advocacy groups.
• Working knowledge of union‑management basic agreements, laws, rules, and regulations governing public welfare, affirmative action, and equal opportunity.

• Understanding of the DSHS Mission, Values, and Strategic plan.
• Knowledge of the legislative and rule‑making process and ability to interpret statutes, rules, regulations and statewide operational policies.
• Knowledge of project management principles and practices, including experience developing and managing a project plan.
• Knowledge of federal, state, and department regulations governing statewide public assistance services and operations.
• Knowledge of management principles, strategic planning, budget development, and fiscal accountability.
• Knowledge of collective bargaining principles and contracts for represented staff and teammates.
• Knowledge of call center technology and phone management, as well as virtual supervision of staff and managers.

• A current resume that includes dates of employment.
• A letter of interest (not to exceed two pages).
• Three professional references with current contact information.

Questions? Please email kris.george.gov and reference 00114.

To learn more about DSHS, go to (Use the "Apply for this Job" box below)..

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725‑5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6384.

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Seniority level:
Associate,

Employment type:

Full‑time, Job function:
Legal, Industries:
Government Administration, Individual and Family Services, Hospitals and Health Care.