Customer Service Specialist ; Non

WSLCB Vision

Safe communities for Washington State.

Promote public safety, public health, and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.

This position is currently eligible to telework. This position is required to work in the office at least 2 days a week. This may change based on business needs.

Non‑permanent position is expected to last through June 30, 2026.

First review of applications will be January 16th, 2026, please submit an application on or before January 15th, 2026. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.

We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business‑initiated process improvement.

The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders. It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs.

As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as Rainbow Alliance and Inclusion Network;
Veteran Employee Resource Group;
Latino Leadership Network, Blacks United in Leadership and Diversity;
Disability Inclusion Network;
Washington Immigrant Network;
Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network;
Supporting our Voices, Empowering Rights, and Engaging Indigenous Governance; and Interagency Committee of State Employed Women.

The WSLCB Licensing and Regulations Division is announcing an exciting opportunity for a Customer Service Specialist 3 (CSS3) position in Olympia, WA. This position serves and complements the WSLCB's mission and goals by educating licensees and future licensees on liquor and cannabis laws. Customer service is the first point of contact for questions in the agency, and it is our duty to ensure timely and accurate information is given to our licensees or potential licensees to promote legal and safe alcohol and cannabis sales while providing accurate information to our stakeholders to ensure public safety.

This position will be independently performing various customer service duties using complex problem‑solving skills under general supervision. Incumbent will answer calls and emails from the public, update reports, develop meeting materials for in‑house meetings, prepare correspondence and track progress of legal files, maintaining manual and electronic recordkeeping/filing systems and database files, and assist with tasks, as needed, to aid the workload of Division staff.

The position also trains and mentors customer service specialist twos (CSS2) as well as cross‑trains with other CSS3’s to ensure a wide range of coverage on a number of diverse and complex duties including verifying information and issuing a number of liquor licenses, endorsements, and permits, and cannabis endorsements.

We encourage you to apply if you have an interest in independently performing various customer service duties using problem‑solving skills in an accurate, timely, and reliable fashion with a focus on process improvement.

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life…