Medicare Training Coordinator; Curriculum Designer

Medicare Training Coordinator (Curriculum Designer)

Washington State Office of the Insurance Commissioner

This position is within the Consumer Protection Division and is based out of our Tumwater Office. The Health Insurance Advisor 1 (Medicare Training Coordinator – Curriculum Designer) plays a critical role in designing, building, and maintaining the training curriculum that prepares SHIBA volunteer advisors to deliver high‑quality Medicare counseling and community education.

In this role you will function as the program’s curriculum designer and learning pathway owner, translating complex Medicare policy into structured, accessible, and engaging training experiences for adult volunteers across Washington State.

Recruitment will remain open until February 5, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on January 12, 2026. It is in the applicant’s best interest to submit materials as soon as possible.

• Comprehensive benefits package:
  Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and more!
• Supportive work environment:
  We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs:
  Invest in your well‑being with on‑site resources and initiatives.
• Work‑life balance:
  Flexible schedules with telework opportunities.
• Public service fulfillment:
  Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & development:
  Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & public transportation pass (Thurston County):
  Save on commuting costs.
• Additional benefits available at https://(Use the "Apply for this Job" box below)..gov
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Curriculum Design and Instructional Development

• Design, develop, and maintain curriculum used to train SHIBA volunteer advisors and coordinators to counsel Medicare beneficiaries.
• Review, evaluate, and synthesize existing training content from SHIBA, the SHIP Technical Assistance Center, CMS, and partner organizations to identify gaps, redundancies, and opportunities for improvement.
• Create and update web‑based training modules, webinars, and learning resources aligned with adult learning principles and the SHIBA “path to certification.”
• Develop training materials that support peer mentoring and scaffold learning from introductory concepts through advanced Medicare counseling topics.
• Pilot new curriculum and training materials, gather feedback, and refine content to improve clarity, effectiveness, and learner engagement.
• Adapt curriculum and instructional materials to support online and self‑paced learning environments.
• Update training content to reflect changes in Medicare policy, program guidance, and SHIBA resources such as the VRPM, Program Operations Manual, and Volunteer Handbook.
• Coordinate with national partners (CMS, SHIP TA Center, SMP Resource Center) and SHIBA colleagues to distribute, post, and facilitate training for staff and volunteers.
• Design and support curriculum for Senior Medicare Patrol (SMP) volunteer and coordinator training.
• Develop and maintain training materials and guidance related to data entry, reporting, and performance measures in the STARS database.

Learning Pathways, Certification, and Competency Management

• Own and maintain the SHIBA volunteer “path to certification,” ensuring a logical, progressive learning sequence and clear competency expectations.
• Modify curriculum and certification pathways in response to new policies, program requirements, or funder guidance.
• Design, coordinate, and maintain certification assessments, including exams and evaluation tools.
• Track volunteer completion of coursework, certification milestones, and continuing education requirements.
• Communicate training progress and certification status to Volunteer Coordinators, SHIBA staff, and program leadership.
• Ensure training and certification processes support consistent, high‑quality volunteer performance statewide.

Collaboration and Continuous Improvement

• Collaborate closely with SHIBA staff, Volunteer Coordinators, and program leadership to align curriculum with…