Member Service Representative I​/II; Teller

O Bee Credit Union is hiring a Member Service Representative I/II to join our amazing team. This is a full‑time role that plays a vital part in supporting our mission, our members, and our one‑of‑a‑kind company culture.

As our Member Service Representative
, you will provide basic financial services to members including teller‑functions, loan services, and business development. Your primary responsibility will be working towards and assisting in the positive image and growth of the credit union by providing world class member service as defined by net promoter scores.

• Location:
  
  West Olympia, WA
• Pay Range:
  • MSR I: $19.35 to $29.03 per hour (target $19.35–$24.19)
  • MSR II: $22.12 to $33.18 per hour (target $22.12–$27.65)
• Both levels offer average commission of $500 per month

Our organization is deeply rooted in the communities we serve, and we take pride in being a part of local events like parades and festivals. First and foremost, we love our members. We offer a competitive benefits package, including:

• Employer‑paid medical, dental, and vision insurance options
• 100% 401(k) match up to 4% of your salary
• Tuition reimbursement
• Charitable volunteer hours
• Incentive pay for achieving individual or company goals

• Drive best level member service by engaging in conversations with our members and developing relationships with them.
• Answer and ask financially driven questions to support the growth of our member’s financial wellbeing.
• Be knowledgeable in O Bee products and services.
• Identify the needs of members from general interactions.
• Process pay and receive transactions to include checking and savings, transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and wires.
• Support members’ requests regarding account balances, transaction history, credits and debits and escalations.
• Resolve concerns and/or put them in direct contact with the appropriate staff member for specific information and assistance.
• Follow BSA and all Credit Union operational procedures. Complete required Currency Transaction Reports (CTRs) and notify Senior Management of any suspicious activities; provide information needed to complete Suspicious Activity Reports (SARs).
• This position is open for either a Member Service Representative I or a Member Service Representative II. Level selection will be based on experience.

O Bee Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

• Must have high school diploma or equivalent.
• Must have at least one year of customer service experience.
• Cash handling experience is preferred.
• A passion for working with and helping people.
• Strong verbal and written communication skills.
• Attention to detail and a strive for accuracy.
• Knowledge of basic computer software products.
• Ability to work a flexible schedule to include Saturdays.
• Work independently while contributing to a supportive and high‑performing team.
• Embody the core values of trust, inclusion, integrity, community, and empowerment.