Medical Office Receptionist

Overview

Do your friends say you have the gift of hospitality? Are you comfortable talking with new people, both in person and on the phone?

Penrose Physical Therapy is seeking an upbeat, detail-oriented, organized, and fun individual to join our client service team. We are an outpatient physical therapy clinic in Lacey, WA that is experiencing rapid growth. We have won 1st place for "Best of South Sound Physical Therapy Clinic" in 2023. We have an amazing team. We believe in education, and provide training, teaching, and coaching.

You will work with a diverse and talented team that cares deeply for our patients and community. If you are seeking a job with a purpose where you can make a difference in people’s lives, then we should connect!

• Greet customers as they arrive and provide an excellent customer experience that they look forward to coming
• Answer phone calls and schedule appointments and work at filling the schedule as soon as there is a cancel
• Call any leads that are interested in help with getting better and cultivate a relationship with them to book a free consult or evaluation
• Maintain a full schedule by calling or texting the wait list, call lead lists
• Maintain a clean and inviting environment
• Provide general customer service and attend to the needs of customers throughout their services

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

• Greet customers as they arrive and provide an excellent customer experience that they look forward to coming
• Answer phone calls and schedule appointments and work at filling the schedule as soon as there is a cancel
• Call any leads that are interested in help with getting better and cultivate a relationship with them to book a free consult or evaluation
• Maintain a full schedule by calling or texting the wait list, call lead lists
• Maintain a clean and inviting environment
• Provide general customer service and attend to the needs of customers throughout their services

• Two or more years of experience as a receptionist or a similar role is preferred
• Excellent communication skills with a commitment to customer service & sales
• Strong work ethic and positive attitude
• Familiar with computers and scheduling software
• Excellent multi-tasking skills

Office hours are 7:00 am - 6:30 pm Monday & Tuesday, Wed
- Friday 7 am - 6 pm. This position would primarily be 9:30 am-6:30 pm Mon, Tuesday, and Wed-Friday 9 am-6 pm. We provide health, dental, vision, PTO/sick combo leave, life insurance, 401k after 6 months of employment and more!

To see more, please visit our company website