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Call Center Manager
Job in
Olympia, Thurston County, Washington, 98502, USA
Listed on 2026-01-12
Listing for:
Bath Concepts Independent Dealers
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Bath Concepts Independent Dealers offers a stylish, cost‑effective, low‑maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We are a manufacturer of acrylic bath and shower solutions and pride ourselves on quality and workmanship.
We are looking to hire an experienced Call Center Manager to join our team in‑office.
Job Responsibilities- Schedule and confirm appointments
- Hire, train and manage Call Center Representatives
- Answer inbound calls and make outbound calls as needed and as a training tool
- Provide customer service
- Manage sales reps schedules
- Achieve weekly and monthly quotas
Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
CompensationWe have an excellent compensation package for this position that includes a salary and bonus opportunities.
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