General Manager - Addison Olympia

Description

Olympia Events is more than an exhibition venue, conference centre and live-event space - it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment.

Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm.

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As part of Olympia’s exciting evolution, we are introducing The Addison—a versatile, multi-experiential space designed primarily as a private members' club. In addition, it will provide exclusive hospitality experiences for live events across the Olympia estate. The Addison will feature a tiered membership model, providing a variety of benefits, including private dining and premium food and beverage packages. Members will also have the opportunity to purchase tickets for theatre performances, music events, and other live entertainment across the estate.

We are seeking an exceptional General Manager to lead the launch and day-to-day operations of our brand-new exclusive members' lounge – The Addison, located within the dynamic Olympia destination. The General Manager will be the face and driving force behind the lounge’s success — creating an unmatched member experience, owning the P&L as a standalone business, and building a vibrant and engaged community of members.

This is a unique opportunity to shape one of London’s most exciting new venues from the ground up. Reporting to the Chief Operating Officer, you will be responsible for strategic leadership, operational excellence, membership growth and retention, event curation, and world-class service delivery.

• Full ownership of The Addison’s P&L, delivering revenue and profitability targets.
• Lead day-to-day operations, ensuring financial health and strategic business growth.
• Collaborate with sales and marketing teams to drive membership acquisition and optimise occupancy.

• Deliver an outstanding membership experience, tailored to London’s market.
• Develop a compelling membership benefits program, focusing on retention and value.
• Personally manage top-tier members, ensuring a bespoke, world‑class concierge service.
• Work alongside the sales team to identify key industries and target audiences, aligning with wider estate goals.
• Evolve the membership offering to support future additions (e.g., theatre, gym, nightlife, new F&B concepts).

• Demonstrate deep expertise across sales, hospitality, front‑of‑house service, and operational delivery.
• Lead a team to consistently deliver five‑star service standards, exceeding member expectations.
• Develop and enforce SOPs to ensure seamless operations and guest satisfaction.
• Oversee F&B operations, including menu collaboration, service delivery, and procurement of best‑in‑class products.

• Curate and manage a dynamic 7-day‑a‑week calendar of internal and member‑exclusive events.
• Procure entertainment talent and partnerships to deliver an exciting, relevant event program.
• Collaborate with the wider venue team to synergise lounge events with music and conference programming.

• Recruit, inspire, and develop a high‑performing hospitality and membership team.
• Foster a culture of service, innovation, and excellence.
• Build strong internal collaborations across the wider estate.
• Develop, implement, and continually evolve a Sustainability Plan tailored to the lounge’s operations,…