Office Support Supervisor ; OSS

Office Support Supervisor 2 (OSS2) at Washington State Office of the Insurance Commissioner

Monthly salary: $3,925 - $5,271. Your actual pay will be based on your skills and experience.

Join the Operations Division as an Office Support Supervisor in the Tumwater Office. This role leads a small team, ensures excellent customer service, and maintains service standards for the Office Support Unit.

• Comprehensive benefits package:
  Health, dental, vision, retirement, paid leave and more
• Supportive work environment:
  Diversity, professional growth, and collaboration
• Wellness programs and flexible schedules with telework opportunities
• Public service fulfillment and opportunities for training & development (tuition reimbursement, Public Service Loan Forgiveness, etc.)
• Free parking (Tumwater) and public transportation pass (Thurston County)
• Additional benefits available on agency website

• Supervise and support a team of three Office Assistant 3 staff, providing guidance, coaching, and leadership
• Lead recruitment, onboarding, performance management, and training for assigned staff
• Assign, prioritize, and review work to meet deadlines and uphold customer service standards
• Maintain staff schedules, approve leave and telework requests, and ensure appropriate coverage
• Oversee daily operations of the Office Support Unit for accurate and timely service
• Serve as a hands‑on leader, assisting with front desk, phone coverage, service of process, and other OSU work as needed
• Develop and improve office support procedures, work methods, and documentation
• Identify opportunities for process improvement to increase efficiency and satisfaction
• Resolve customer service issues and complex situations with professionalism and sound judgment
• Ensure staff training for emergency, safety, and incident response procedures
• Collaborate with managers and staff across divisions to provide office support for priority or time‑sensitive work
• Assess workload capacity and coordinate cross‑division support assignments for OSU staff
• Serve as liaison between the Office Support Unit and other divisions to address shared needs
• Maintain the agency-wide Subject Matter Expert directory
• Coordinate or provide backup support for reception, travel coordination, public records assistance, and balance billing‑related functions

Required Qualifications

• High school graduation or equivalent
• Three (3) years of full‑time clerical and/or customer service experience, including one (1) year in a supervisory, mentoring, or training capacity
• Basic skill in Microsoft Office products (Word, Excel, Outlook)
• Typing 40 words per minute
• Associate’s degree or higher in a relevant field from an accredited institution, or a foreign equivalent with credential evaluation

Preferred/Desired Qualifications

• Intermediate skills in Microsoft Outlook, PowerPoint, Word, and Excel

• Wage/salary depends on qualifications or state rules of compensation.
• State law prohibits employees from holding an interest in an insurance company other than as a policyholder.
• Background check will be conducted prior to hire.
• Veterans: submit DD‑214 to recruitment.gov with OSS2_ in subject line; keep DD‑214 separate from application materials and blank personal data.
• Equal Opportunity Employer. The Office of the Insurance Commissioner does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, veteran or military status, disability, or use of a service animal. Persons requiring reasonable accommodation may contact recruitment.gov. Those with a hearing impairment may contact Washington Relay Service.