Customer Service - Greeter

Metasys Technologies is looking for multiple Customer Service - Greeter candidates for a contract opportunity.

We have multiple openings with one of our clients for a Customer Service - Greeter role. please see the job description below for more information:

Job Title:
Customer Service - Greeter

Location:

Olney IL 62450
Duration: 2+ months
Pay Rate: $14/Hr + Bonus: $2/Hr on completion of assignment

Job Description:

• This Greeter position will demonstrate high energy, enthusiasm, be people oriented, creative, a self-starter.
• Ability to professionally and knowledgeably interact with customers. Tech-savvy, eager to quickly learn wireless device features, applications, capabilities and benefits.
• Floor coordination (clean-up area and equipment, straighten phones, refill brochure and accessory supplies).
• Comfortable asking probing questions to determine customers' needs and expectations to ensure selection of the correct device/product and service options.
• Thrive in a fast paced, high energy retail sales environment.
• Flexible and able to work up to 10 hour shifts on your feet; must be able to lift 25 pounds (products, literature).
• Previous retail and/or wireless communications experience is a plus.
• High school diploma required; minimum age - 18

Responsibilities include:

• Consistently adhere to the Code of Business Conduct.
• Consistently deliver "Our Retail Promise".
• Enthusiastically greet customers and welcome them.
• Act as a customer experience advocate.
• Model the 5 key behaviors to deliver an extraordinary experience with every customer every time.
• Participate with store management in role plays on a regular basis to demonstrate "what right looks like".
• Assist with sales, service and customer experience initiatives in store.
• Escalate to manager on duty any billing or service issue.
• Pre-qualify customers' needs and capture necessary information.
• Set customers' expectations if wait is required; direct customers to appropriate section of store and assist manager with customer traffic flow into and out of the store.
• Assist sellers with transfer of contacts for customer via UME device.
• Assist customers with demonstration of products and services when necessary.
• Assist with "Imagine the Possibilities" and all account set up times once sale is completed (email, applications, Wi‑Fi, etc.).
• Assist sellers by checking for upgrade eligibility on store device and identifying television/cable/wired eligible customers.
• Provide flow of inventory from back/stock room to sales floor.
• Assist store management with Welcome Center.
• Hand customer off to sales associate when available.
• Perform other duties as assigned by management.

For immediate consideration, please email us a copy of your resume!