Customer Service Representative

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DHL Supply Chain is hiring! As part of one of the world’s most essential industries, you will help drive logistics and provide customer support in a global business where opportunities are endless. Join us, work with us, and grow with us.

Location:

Olive Branch, MS (customer start‑up site). 2nd Shift: Monday–Friday 2:00 pm–10:00 pm. Pay: $21.00 per hour with a $1.00 shift differential.

The core responsibilities of this role include Supply Chain, Logistics, Data Entry, Customer Care, Call Center, Transportation, and Dispatch.

• Maintaining high levels of customer service and timely oral and written communication with client representatives, truck drivers, and transportation companies to achieve and maintain high service levels.
• Experience with in a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based on load requests sent from the TMS.
• Effectively communicate via oral and written communication with transport carriers and clients to schedule pickups and resolve any issues.
• Use Microsoft Office (Excel, Outlook, Word) at intermediate or higher proficiency.
• Experience using a commercial WMS such as JDA, Blue Yonder, Red Prairie, JDA, SAP, etc.
• Work in a fast‑paced, customer‑centric team environment.
• Assist the Inventory and Quality department on daily tasks.

• Resolve product or service problems: clarify the complaint, determine cause, select and explain the best solution, expedite correction, and follow up to ensure resolution.
• Maintain customer records and update account information.
• Process customer adjustments and maintain financial accounts.
• Prepare product or service reports by collecting and analyzing customer information; assist with order and product management.
• Perform other duties as assigned.

• High School Diploma or Equivalent.
• 0–12 months of system, data entry, or reporting experience.
• 0–12 months of warehouse experience (preferred).

• Affordable medical, dental, and vision coverage beginning on your 30th day.
• PTO program for all associates, including paid holidays and vacation.
• 401(k) with generous company match.
• Tuition reimbursement program.
• Excellent training and career advancement opportunities.

Our Organization is an equal opportunity employer.

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