ENTRY Phlebotomist

Location: Oldsmar, FL
Duration: 6+ Months (Possibility of Extension)
Shift:

• Mon, Wed, Thurs, Fri — 6:30 AM – 3:30 PM
• Sat — 7:00 AM – 12:00 PM

The Entry Phlebotomist I / Patient Services Representative I (PSR I) serves as the welcoming face for patients visiting the facility—whether for routine healthcare needs or crucial diagnostic services. This role is essential in creating a positive, safe, and supportive patient experience.

The Entry PSR I provides high quality customer service by greeting patients, answering questions, guiding them through check in, and maintaining a professional lobby environment. This role will also include training in Phlebotomy, enabling long term growth within the company. Once certified and trained, the individual will assist with specimen collection as needed.

• Greet patients warmly upon arrival and assist with questions or concerns with empathy and professionalism.
• Support lobby check in processes using self service kiosks or handheld tablets.
• Maintain a clean, organized, and welcoming waiting area.
• Establish trust and confidence with patients by clearly explaining procedures and expectations.

• Be willing and prepared to learn Phlebotomy skills during downtime or when coverage is needed.
• Upon training completion, perform clinical and forensic specimen collection and processing following established protocols.
• Assist other Phlebotomists during breaks and peak times.

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain required documentation and adhere to confidentiality standards.
• Uphold safety, professionalism, and organizational policies at all times.
• Promote a positive company image to patients, clients, coworkers, and the public.
• Demonstrate willingness to learn new skills and grow within the role.

• High School Diploma or equivalent (REQUIRED)

• 1–2 years of client facing customer service experience required
  (Examples: Retail, Home Health Aide, Hospitality)
• Prior Phlebotomy experience NOT required
• Keyboarding and data entry skills required.

• Exceptional customer service skills (non negotiable).
• Compassionate and patient focused communication abilities.
• Ability to multitask in a fast paced environment.
• Willingness to learn and perform Phlebotomy (this is NOT only a front desk role).

• Must have reliable transportation (rideshare or bus is not considered reliable for this role).
• Must be consistently punctual and able to work the full scheduled shift.
• Excessive absenteeism or tardiness will result in termination.
• Must live within 20–25 minutes of the worksite for reliable commute and shift coverage.