Collections Advisor

We are working on behalf of our client who is looking for a confident and experienced Collections Advisor. You will be working with a supportive team, and the role offers real progression for the right person.

What you’ll be doing :

* You’ll provide a first-class service to customers, handling inbound and outbound calls, email and other correspondence from customers experiencing financial difficulties.

* Identifying and agreeing on appropriate and fair solutions for the customer, considering their individual circumstances and potential vulnerability.

* Adhere to company policies, including the Payment Support Manual and Customer Treatment Framework, in alignment with FCA guidelines and New Consumer Duty requirements.

* Work effectively within a busy, fast-paced team environment, consistently achieving service level KPIs and exceeding targets.

What we’re looking for:

* At least 2-years recent experience working in Debt Collections or Debt Recovery or Collections Agent

* Track record of exceeding KPI Targets

* Ability to embrace change and adapt to new ideas/environments

* Proficient with Microsoft Word, Excel and other Computer Systems

* High levels of accuracy/attention to detail

What’s on offer

* Hybrid Working

* Working hours between 8am – 6pm (ROTA BASIS)

* 25 days holiday (Plus Bank Holidays)

* Pension Scheme

* Wellness Plan

* Regular Social Events