Sales Operations Analyst

Job Description

We now have the opportunity for a Sales Operations Analyst to join our Inside Sales team at ADI Global Distribution
.
Provide key administrative support to the Sales team and work within Sales Operations, ensuring a first‑class customer experience. The role will operate Monday to Friday in a hybrid model (3 days in the office, 2 days at home).

• Process customer orders and quotes in SAP to specific SLA’s and customer requirement
• Ensuring ‘right first time, every time’ wherever possible against each order / quote / process
• Field telephone calls as initial line support
• Support first line e‑commerce queries
• Liaise with relevant departments to complete customer order, queries and complaints
• Maintain and update customer records
• Support commercial sales in dealing with customer support to close and grow sales
• Direct customers to the correct teams for technical support, account queries
• Manage sales transactions as per customers’ requirements
• Up‑sell through attachments and complete solution orders
• Investigate and resolve issues, complaints and invoice queries
• Effectively communicate with both external & internal customers
• Provide an exceptional customer experience against all customer transactions
• Participate in ad hoc projects to further enhance the customer experience

• Customer experience
• Commercial awareness
• Communication skills
• People skills
• Critical thinking
• Active listening
• Learning absorption
• Sales Skills

• Attention to detail: correct transposing
• Ability to handle processing end to end
• SAP or similar ERP experience
• Strong Microsoft Office knowledge

• Hybrid working model
• Competitive salary and quarterly commission structure
• Opportunity to progress within a global business
• Excellent career development opportunities

We are looking to conduct face‑to‑face interviews at our UK Headquarters on the following dates: 6th, 7th, and 8th of January.

Oldham Broadway Business Park
Unit 6 Broadgate
Chadderton
Oldham OL9 9XA

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology‑driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually.

Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision .

Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

• Job Identification: 17512
• Job Category:
  Inside Sales
• Posting Date: T12:21:33+00:00
• Degree Level: No Formal Education
• Job Schedule:
  
  Full time
• Locations:
  Unit 6, Broadgate Business Park, Broadway, Oldham, OL9 0JA
  , GB;
  Cobalt 1, Foxdenton Lane, Oldham Broadway Business Park, Chadderton Oldham, M24 1NN
  , GB (Hybrid)
• Incentive Eligible: SIP
• Business: ADI Global Distribution
• Hiring Salary Range:
  At Resideo, we are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.