Level Business Support Officer

Overview

Education, Skills & Early Years
Lifelong Learning Service
Higher Level Business Support Officer (Maths and English - SFL)

Role reference and contract details are typically included in a concise header. This section has been preserved from the original where relevant: ;

Contract:

Permanent;
Salary: £25,989 - £28,142 per annum (Grade
3);

Hours:

36.66 per week;

Location:

Oldham Lifelong Learning, Oldham Library and Lifelong Learning Centre, Greaves Street, Oldham, OL1 1AL
;
Closing Date:
Sunday 8th February 2026;
Interview Date: w/c Monday 16th February 2026.

The purpose of the post is to provide effective and comprehensive higher level business support to the maths and English (SFL) Curriculum team within the Lifelong Learning service, by working as part of a team, through the provision of more service-specific administration duties.

• Create, maintain, update and check for accuracy, curriculum specific learner tracking systems (databases and spreadsheets) to ensure the SFL curriculum team are fully compliant with the grant funded allocation. (GMCA)
• Run specific data reports and checks using a range of MIS systems to analyse learner data including class allocation, guided learning hours, qualification aims, progression and results.
• Deal with and respond to higher level complex learner queries and give the correct and compliant Information, Advice and Guidance (IAG) including funding eligibility, language support, childcare support, learner support, and know how and when to refer to external specialist services.
• Support staff with new systems including demonstrating how to use and input onto these correctly thus enabling them to become independent end users.
• Liaise closely with Curriculum Manager and Programme Leaders to update and advise of anomalies, compliance, actions taken to date and any further actions required that may need communicating to the wider team.

To succeed in this role, you will need as a minimum:

• Experience in providing higher level quality business support combined with excellent administration, ICT skills and organisation skills.
• Excellent customer service skills with the ability to efficiently and courteously respond to higher level complex queries.
• Have the ability to work under pressure to meet compliance demands and service needs.
• Have excellent communication skills, be a flexible and supportive team player and be able to work at pace with excellent attention to detail.
• Previous experience of working in a Lifelong Learning Service would be beneficial.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan:
Ready for the Future and our Oldham Plan for further information.

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘
Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards…